Re: Complaint about incomplete delivery of HP xb3000 Notebook Base

I have purchased HP PAVILION dv9010TX Notebook PC the details of which is as under:
Serial No. : (S)CNF6360YWB
Product : (1P)RE164PA
Option : (30P)ACJ
Model No. : dv9010TX
Seller : M/s ENFOTECH
C-1 GF, ARUNA PARK, MAIN VIKAS MARG
LAXMI NAGAR, DELHI-110092 .
PH.: 011-41398100, 93503-52896
Bill No. : ET/1161/2006-07 Dated 30-Nov-2006

My notebook and carry case was delivered to me against cash payment on the same day . However I could get my HP xb3000 Notebook Base only on 13-Dec-2006 that too after lot of telephones, persuasions, requests and follow-up. The details of this base are as under:

Serial No. : (S)2CE6311G79
Product No. : (1P)ES236AA

But to my dismay I have been delivered the incomplete unit .On checking on your web-site and having discussions with your executives on your help-line telephone numbers and other dealers in Delhi , I understood that atleast the following four items which are integral part of this notebook base/docking system are missing::

1. wireless key board
2. wireless mouse
3. wireless reception unit of above two
4. power adapter

I had drawn the attention of the dealer to this short delivery. After lot of persuasions and explanations (and perhaps just for face saving), the dealer has agreed to deliver the rest of items if he receive an e-mail from your good office confirming that above four items are the part and parcel of the main unit.

Thanks and regards
Ravi Gupta