I purchased a HP mini netbook from the HH Gregg in Chattanooga Tennessee at Shallowford Rd. Having only had it 5 weeks the screen suddenly kept going in and out. Then all of a sudden certain keys would not work.
I packed up the HP with the original box and packing, sales invoice, etc and walked into the store. I got about 4 or 5 steps into the store and a gentlemen with a tie dressed nicely meeted (or rather stopped) me at that point. I was probably 4 to 5 feet from the entry door going inside. He so called "greeted" me and said, "What seems to be the problem"? Not, can I help you? After realizing he was the assistant manager, by his tag, I asked politely if I could explain the problem. He said sure. As I was explaining, he looked off in about 2 or 3 different directions and STOPPED ME BEFORE I GOT THE FIRST SENTENCE COMPLETE! He asked, "Did you buy the extended warranty?" I said no, it was almost 3/4 of the price of the mini. He said, "Well I can't help you then and walked off. I immediately replied, " That is not what your salesman said when I was looking for one!! I do remember now that when I bought it, the salesman ringing it up kept interupting me as I was asking him questions about the product. The interuptions were like, "Are you sure you don't want the extended warranty? I had a lady that brought one in soaking wet and I could replace it because of the warranty. I explained to him that if I had enough sense to know my mini had been saturated by water, I would have it fixed on my time and money.
It is evident that these salespeople are just the average used car salesman except they are taking it a bit further with new products. I have told my family about HH Gregg and I should have listed to a close confidant when I was told to by it at WAL MART. Low and behold, they would have replaced it right then and there. CHECK YOUR COMPLAINTS ON LINE FOLKS !!! WE HAVE TO TAKE A STAND!!