Sir,
I have purchased a Laptop of Model- Compaq-V3239TU, Sr.No.2CE70800B6- from HP/Compaq authorized dealer from.M/s Institute of Electronics and Computer Technology(IECT),(Atul Chandra Market, Room No.24, Sec-III, Southern End, PO & Dist-.Malda West Bengal-732101, Ph no.-03512-265583 & 9434095159, on 15/05/07 and installed on the same date. But unfortunately within two days of use the laptop developed problem as it was not operating and was sent to servicing center at kolkata by your dealer. After few days(approx 21 days) the laptop was handed over to me in running condition. Again a few days latter(within 15 to 20 days) the laptop developed the same problem. The same was sent on 10.07.2007 by the dealer and still it is nither returned nor the problem is intimated to me.
I had telephonic discussion with you and your dealer wherein both of you have promised to replace with a new laptop which is also as per warranty condition.
Since yours is a world class manufacturer of computers, I had purchased the laptop based on your brand name. It is hoped that you shall take due care in replacing me by a new set so that I could get trouble free performance in future and shall live up to your reputation.

I hope new replacement will be made soon so as to use the laptop for my purpose.

Your early action in this regard will be highly appreciated.

Thanking you,

Yours faithfully


(B C DUTTA)
B-216, NTPC TOWNSHIP, PTS
P.O. PUBARUN, INDIA
DIST.-MALDA, PIN-732215
Ph:- 03512-224031
Mobile: 09474142908. Emai Id [email protected]