To: Chief Executive Complaints
Nokia Group Finland

Subject: Complaint Regarding Nokia Set Model 2626

1. Let me bring into your kind notice that I am holding a very important post in Pakistan. My position warrants vast scale exchange of thoughts and decision making communications both with inland and overseas business icons. Exchange of frequent decisions and inquiries invariably have substantial impact on revenue generation.

2. It pains me to inform that I have recently purchased a mobile set Model: 2626, Type RM-291, Code 0544681, IMEI 356264/01/376037/8 which failed functioning within 10 days. Unhesitatingly I would say that I am a die hard user of Nokia sets and so is my entire staff numbering 450 who are using Nokia sets ever since its introduction in Pakistan. But suffice to say that malfunctioning of above mentioned set within a short span of time has not only tarnished the brand image but also spoiled the well earned reputation and credibility of NOKIA. Kindly send some representative to my office to whom I can present this set with thanks.

FROM:
Brigadier ® Ghulam Akbar Khan Niazi
Sitara-e-Imtiaz (Military)
Pride of Performance (Twice)
Member of Management (Pakistan)
Director Ports, Shipping & Terminals
Camp Office Niaz Baig Lahore
Telephone No: 042-7512378
Cell Number: 0321-4143111
Fax: 092-042-7511582
E-mail: [email protected]
4 May 2008