These people stole over $900 from my Emerald Card. Then they locked me out of my account. I tried calling various numbers and all I got was a call center in the Philipines or some dumb ass that kept hanging up on me. Then I went to my Twitter page and began saying some pretty nasty things about them and they contacted me! I basically told them I want my money back and I want it now. They faxed me an affidavit that cost me $6.50. I had to borrow the money from the clerk in the store because I have no money...HR Block stole all of it. Now no one will communicate with me and I still have no money. I tried filing a report with the Better Business Bureau and they want me to sign illegal documents before they will contact the company. I will not do that. I filed reports with the FBI, Consumer Affairs, FTC and FDIC. The FDIC sent me an email saying that this is not a bank but some sort of savings institution so the report is being transferred to The OTS in Washington DC. This is the Office of Thrift Supervision. I don't know what they do or if they can help. If anyone has been a victim of a crime regarding HR Block, picket the local office in your area. Have factual information with you to back up your complaint. They hire criminals to do your taxes in Chicago and I'm sure other cities as well. Look up that kind of stuff. Embarrass them as they have wronged you. Report to everyone that will listen, what happened. When consumers stand up for themself, big business loses. This company has been getting away with charging obscene amounts for tax services, they steal money from the Emerald Card, they have extremely poor security which allows for money and your card number, not to mention your tax info, to be sold to the highest bidder. Most likely a bidder from another country.

No matter how badly you may need the money NEVER use the HR Block tax refund advance-The Emerald Card. You will NOT be advised of ALL the charges you could incur and the charges they do tel you will not reflect the correct amounts. You will NOT be advised of the payoff procedures.
Facing a financial jam, I obtained an Refund Advance from HR Block-The Emeral card. I spent an hour at the initial visit as the procedure was "new" to the reps. I should have known then. I had to return to the office and at that visit was given "corrected" info about fees etc. I made the comment at that point " I wish I had never done this and am going to regret it." Regret it, I have...many times over.
When time came to payoff, I called in for the $amount. I made that initial call on 2/23, mailed in a money order for the amount given. As of this date, I have yet to pay it off due to an error on the HR Block employee part. After 5 calls I am still recieving a bill for $14.56. ALthough in dispute I am told it will continue to accrue interest at 36% and although a HR Block error it will not be waived.
My advice: NEVER EVEN CONSIDER THIS. It was not worth the $300 I received from them to ever do this again. The only comfort I take is that I did not pay them $100 to do my taxes and withhold the advance. I can only imagine how that would have turned out.