I applied for and was approved for an Emerald Advance based on my estimated refund, the loan was for 900 and the refund was to be 4700. WRONG. WAY WRONG. The funny thing is...None of my income verification changed from the day of the estimate/loan to the day I had the taxes actually filed. I am not complaining about the outrageous interest, fees, ect. Just the fact that they lied about my refund so that I would borrow money I wasnt actually due to get back. I think it is fraud to mislead people in that way. I plan to do more than just complain.

DO NOT USE HR BLOCK EVER! They accidentally used the previous years tax info(i had been going to them for years with my short ez form).

Their error caused me grief with the IRS, as they told me I owed back taxes, penalty & interest.

The IRS agreed that HR Block made the error cause the income & details were identical down to the penny as the previous year. The office who prepared the return agreed the preparer made a mistake. The manager of the San Francisco, CA office on Van Ness Ave, open all year long, agreed the error was the fault of HR Block.

She went on to say that although the mistake was indeed theirs, they would NOT be held responsible because I did not purchase the additional insurance to protect myself if they should make a mistake! OUTRAGEOUS.

I filed a complaint. They had to nerve to IGNORE me and never contacted me. I returned to the Van Ness Ave office of HR Block months later, she remembered me, looked it up, and saw the result: They deemed the mistake was MINE! OUTRAGEOUS. Even the woman helping me was shocked. DONT EVER USE HE BLOCK!!

HR Block charged 195.00 for tax preparation and 32.95 for bank fees. This wasn't even a rapid refund charge. Last year for a rapid refund it was 167.00 and this year for an eZ 1040 is was 195.00. I have been going to HR Block for years but will not go back and will tell family and friends to go to Hewlett Jackson who only charges 58.00 for a ez 1040. What a rip off!!! Your company should be ashamed.

I went to H&R Block this year expecting to get the same great service i received last year. After calling the appointment line to try to get in for a Emerald Advance i was given the wrong appointment day and wrong office and when i showed up to where i thought my appointment was i was told i had no appointment scheduled there. I had asked the appointment line guy if i could just walk in and be seen and he said no i had to make a appointment and found out later that was a lie. Anyways i apply for the advance with someone who was at least 80 (not lying) and said he had not done a Emerald Advance before but there was no one else that could help at the time ( poor old guy i felt sorry for him so i allowed him to do my application anyways) well i ended up pretty much doing the application myself because he kept entering the wrong info into the computer but i got approved anyways so i was happy. I went back after i got my W-2's to file my return and told the preparer i wanted my refund back the same way i got last year which was a RAL and he kept mentioning something about a RAC and i kept asking what that was and was told we would go over all of that once we were done ( RAC sounded like the same as a RAL to me) i was asked about childcare expenses when it came to that part and i told them i had almost $3000 in expenses but he made it seem like i didnt have enough to claim and that it wouldnt be worth getting the receipt for ( last year my husband was a stay at home dad so we didnt have childcare last year so i didnt know anything about that credit) so he made it seem like it would make no difference on my tax return well at the end of it all i find out that i have to wait 8-15 days for my tax return which i should have been told that they do not do the RAL's anymore and i was also lied to when i asked about it and was told no one was doing the RAL's anymore because the IRS has banned them. Jackson and Hewitt still does RAL's but will not ever be going there again either and that is a whole nother story!!! Was told when we came back to complain that they would see if we could file a ammended tax return to claim the childcare expenses at no expense but a couple days later got a nasty and rude 5 minute message saying it was our fault for that and that we would have to pay if we wanted it done. Well maybe it was somewhat our fault for trusting them to know how to file a tax return and telling us we could have gotten another $500 for the childcare but next year i will go elsewhere and will use a accountant which only charges around $100-150 instead of the approximate $260 i was charged and would get it back sooner too! Oh and did i mention the guy that did my 2nd return was around 70! I will be filing my ammended return myself!

We had received the 8, 000 FHB credit this year. For one thing when we did our taxes HnR block did't know anything about how to file the FHB credit. They had to look it up. So we gave them all the info they needed to send it off. We picked up a sealed envlope and were told ur all set. We sent it off expecting our refund in April. Oh boy did we get a huge shock. The IRS sent it all back due to the lack of the 5405 form. I went to HnR block and they agreed that they didn't put the form in the packet of things sent to the IRS and it was their fault. So now when talking to the IRS they say it will be August until we get the refund. Can't wait that long for our payment when it would have been here in april if it wasn't for them being so careless .

What part of this does HnR have to be accountable for? According to them NOTHING. I did receive a 75 coupon for our next visit. That dosn't cut it. It wasn't our fault. They should have made sure the form was in there. Thats why we paid them $75 to prepare the FHB papers. Now were are comiing close to loosing our home and due to an illness im needing medical care. BEWARE... We will never go there again..