I went to H&R Block and had my taxes prepared by them in 2007. I am married filing separately, don't own a house or anything and have a very simple return. I normally file my taxes myself and have never had a problem, but a friend of mine recommended this company because they were able to help her get a bigger refund.

To make a long story short their computer added my husband as a deduction by mistake and I received a larger refund than I should have on my state return. I had purchased their "Peace of Mind" guarantee plan that if they screw up your return they will pay for it. Well, I just received a denial letter in the mail stating that I did not provide appropriate documentation of the error and that I did not bring it to the attention of H&R Block within the 60 day time frame of my state notifying me of the error. On the contrary, I brought the letter from my state into the office THE DAY I received it along with every piece of paperwork including the Peace of Mind Contract from when my taxes were filed in 2007. Beware of this company's lies. They do not stand behind their customers. If they refuse to refund my piddly $196 what are they going to do to people with a large money mistake that THEY made?

I will never use H&R Block Tax Preparation software again! It does not explain anything, is difficult to use, and charges for every little thing. Have a question? $20. Per. Question. Need to file a state income tax? Another $20. Need to file more than one State tax? Forget it. It doesn't explain it to you and then when you want to e-file, you can't. We struggled with this piece of crap for several weeks. By the time we paid for every fee they charged, I could have taken my stuff to Jackson Hewitt and gotten it done for me for the same amount. I'll never use this software again. Ever.

Never ever use these people, what a joke. Got a letter from the irs the day I was supposed to receive my refund. The *** who did my taxes and charged me (low-income) over $400, did not file some of my paper work. When I stopped in the office, I found it was the ***'s first year and he really wasn't qualified to do my taxes. Could I come back in one hour. I did that, and the agent was busy and told me to come back in another hour, (guess they can't use a phone) at 9 p.m.! I wonder do they pay for mileage! Would have been nice to know the first time that the guy was a newbie. The prices these people charge are unreal and the agents are not very knowledgeable, don't waste your money or time.

I just completed my 2010 taxes on line with H&R Blocks free file program. The program was fairly easy to use with easy to follow help instructions. However, once the forms are completed and ready to be sent the payment page asks for a $9.95 payment for the state tax portion of the filing. I filed New York State Taxes and their is a section of the program at the beginning clearly stating that the state taxes are filed free in participating states, and NY is listed as a participating state.

There were no contact phone numbers availble on the program and it took some digging to find one. Once I found a number, (800) 472-5625 option #2, I explained the issue. I was told that the free filing was only for the federal taxes and that the state taxes are normally 19.95, but through the free file program they are 9.95.

I explained to the customer service rep that it clearly states in the H&R Block program that the state filing is also free for participating states and that New York is listed on their program as a participating state. I was told that it must be a glich in the program because the state filing costs 9.95.

I then told the customer representaive that my fiancee had filed her taxes with the program and that she had encountered the same problem and she had been given a code to bypass the payment. The rep then told me she would put me on hold to get me a "key code" to bypass payment. Obviously one has to know to mention the key code in order to get one. This is clearly a money making feature because if the filers don't mention the "key code" the representatives never bring it up. It's clearly not a glich in the program otherwise...why would there be a "key code" option on the payment options page of the program?

I filed an e-file return through H&R Block. H&R offered what they termed as "simple pay" to cover the cost of assisting in preparing the returns which would be deducted from the refund coming from the IRS. Once the return was accepted by the IRS, H&R Block gives access to a countdown clock showing you the exact time the IRS will issue the refund check. Here is what H&R Block doesnt tell you: Once H&R Block receives the money it could take up to 5 days for H&R Block to deduct the fee and send the balance to your account. Also, there is NO WAY to track this process!! So if you file with them thinking it will be faster, DON'T! It's amazing to me that you can track your refund withthe IRS but with H&R Block it's a guessing game. Imagine the amount of interest they make by hanging on to everyone's money to the very last minute. They have had my IRS reund now for 5 days so they could deduct $29.99. STAY AWAY FROM THEM!!