Dear Sir / Madam,
I would like to make an enquiry if this is actually legal. I am an HSBC credit card customer, and I have just recieved a call from thier telemarketing agent based in KL. They were asking if I would be interested in a savings plan they have for me. They are willing to waiver my credit card annual fees for the next 15 years provided if I sign up for thier protection plan. I would be getting back returns after 15 years and only need to pay in RM202 per month for this plan.

I asked this person how did they find my number and where did they get my information from, the person said was representing HSBC malaysia so they got my name and number from thier own system. So I further asked if I was interested in this plan, but I would rather like to gain more info on it, and requested if further info can be emailed to me. And the agent said no. So I asked if this information is available online? again the agent said no. So I asked the agent how can I make an informed decission without seeing some form of proof of this promotion or without reading the terms and conditions.The agent said that they are ready to answer any forms of clarification or details should I ask them.

NOW my complaint is, is it really legal for them to actually use my information and call me up ? Where is the privacy law in place in Malaysia, dosent it apply to this ? whats worse is that they are promoting a product that requires me to simply say Yes, without actually be able to read the terms and conditions up front. The moment I say yes, they will start charging me the RM202 in my account per month and then I have to wait for documentation to arrive. I feel like even banks are beginning to have shady deals with thier own customers, and this is not good for the trust of the customer. I hope that I am able to recieve a good response and advice regarding this. Thank you very much.