I am a customer in HSBC Bank, I have an account and 3 credit cards from the bank . My account is 021 003 215 001. well in March 2007 I have decided to cancel all my cards and account, due to the reason that i was not satisfied with their service. I have paid all my outstanding . Then on March 14, 2007 I have sent an official letter to HSBS Customer Service Manager asking to cancel my cards. They have called me back and assured that they have canceled it.

Well just few days back for some strange felling i have called through the phone banking system of HSBC and was shocked by hearing that on each card i have an amount of 200 DHS fee , which is yearly fee for the cards renewal. I again spoke to a phone banking officer asking him why they haven't been canceled? he had no answer, was rude, and assured that again someone will contact me from the bank. But unfortunately no one did.

Thank you

I've been receiving calls 800-684-8429 about 4 times a day. I work nights and these calls start from in the morning and go through out the day. I know i am behind my monthly, but it is only for this. Sometimes when you answer the call no one talks. The time i have been able to talk to someone i inform them that i will make a payment this coming week but the calls do not stop.

Yours truly,

Victor m. Marrero