I have my account with HSBC Singapore and am given an ATM card for cash withdrawal. While travelling in India, I visited one of the ATMs of HSBC to withdraw cash. While my request for cash withdrawal was being processed by the ATM, there was total power failure and the ATM stopped working. Subseequently my ATM card was retained by the bank and no cash or receipt was disbursed by the ATM. A complaint was registered with HSBC India and a reference number was given to me. I was asked to collect my ATM card from HSBC Branch in Mylapore on the next day. Accordingly I collected my card. However I noticed from HSBC Singapore statement that the undisbursed amount of Rs 20, 000/- was debited to my account. Upon taking up the matter with HSBC India, I was informed that the undisbursed amount has already been credited back to HSBC Singapore account and that I should follow up with HSBC Singapore to claim credit. Shockingly, HSBC Singapore informed me that they investigated the issue and found no excess cash in the ATM and that no credit could be given to me.
This is a clear case of cheating. Just because no excess cash was found in the ATM, is it a proof that I collected the cash ? When HSBC has ample evidence to prove that the ATM card was retained by the bank, how can it claim that the cash was disbursed. The sequence of operation in the ATM is 1) Receipt 2) Ejection of ATM card 3) Disbursement of Cash. When the card was retained by the ATM, how was it possible for me to collect the cash ?. I am totally disappointed with the manner HSBC Singapore chose to handle this serious matter and grateful if someone can advise me how to take legal action against HSBC Singapore. I am based in Dubai.