HSBC Bank USA

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Category: Miscellaneous

Contact Information
Carol Stream, Illinois, United States

Phone number: 800-395-0500
us.hsbc.com

HSBC Bank USA Reviews

OOK October 22, 2009

Overdraft Abuse

I am bank member sine 1996 and originally opened an account at the Thrid Avenue Branch in NYC, NY. At the time I set up a checking and savings account with the monthly automatic transfer of $50 from checking into savings.

In 2000 I moved from NYC to LA and kept the account with just enough money to maintain it. A year later I started getting hit with the overdraft fees. After checking in with the bank, I realized that the problem was the automatic transfer. I called my branch and asked to cancell the automatic transfer and they told me that I had to come into the branch and cancell it in person.

Nine years later I am still trying to cancell the automatic transfer, get overdraft fees refunded, and close the account. The bank just would not let me do that.

The Customer Service people work from the script and located in India, Estern Europe, Malasia, anywher but the U.S. Any kind of follow up on the requests is impossible becasue they keep no traceable records of conversations.

January 30, 2008

Harassing calls!

I have 5 credit cards with HSBC (NEVER AGAIN) I recently got hurt at work and need surgery. I have filed a claim with the disability section of the credit card company. I receive several calls daily regarding my late payments. I have told them on several occasions and even when I am being interrupted by the caller tried to tell them (although they don't listen) about the claim and that I am only making what Work Comp pays and that is less than 1/2 of what I make. So food and rent is my main priority right now. I have talked to several managers about what is going on and they state that they will put a note on their computer regarding that and that no further late fees will be assessed.

I am still receiving phone calls that ask for the money owed and I actually was able to send in some money and make at least the 1st month current. I am very PI***D OFF at this point and when they call I put them on hold stating that I am on the other line and just hit the mute button. I have a son overseas in Iraq and the same info comes over the caller ID when he calls, so I have to answer each phone call hoping that it is my son instead.