I cancelled my HSBC credit card in August 2010 by filling in cancellation card in KL. Apparently, I still money in the account which I paid extra in the earlier transaction. According to the HSBC staff that I dealt with at the time, I should receive back the money in 2, 3 weeks.
Now, it has been 5 MONTHS and still have not received back my money. Until this complaint is written I have called HSBC Credit Card Customer Service - 6 TIMES !!! I called them in September, October and early January 2011. They kept on promising that I will receive back the money in 2, 3 weeks ... What is going on ???? Luckily I made a copy / record of the conversation and documentation. See attachements.
HSBC - what is going on ????? The amount is not even RM 100 !!! When we paid late, their representative kept on bothering us, but when we need back our money, they were not responsive !!!