I was frustrated because no customer care service is responding properly. Moreover they are sending bills for add on cards. I have not taken any add on card and my HSBC credit card was lifetime free for EATON employees. Now I have left EATON and joined other company, Still bill is going to EATON office. This what I didn't appreciated. I have been using Standard charted Credit card for last 3 years I have don't have a single complaint! You can check out if you want I will provide my standard charted credit card number. So many times I have called CC and mailed to info@ hsbc. Nobody responded! My credit card number is 43845999 75763847. Could you please help me?
Best Regards,
Srinivas
8147505025 / 9379930127

Letter Sent to HSBC:

As of today, I have a credit of $2170.60 on my account with your company. I have phoned the following number 1-800-365-0292 on various occasions to discuss this credit and have requested that the amount be refunded to me. Unfortunately it has become clear with all my conversations that your representatives have not been accurate in giving me the facts regarding this transaction. Below is a history of the times I have called your company and what I was told regarding the refund check by your representative:

May 23, 2011 – Told by your representative that a refund check would be generated and sent out by close of business today.

May 27, 2011 - Told by your representative that the money would be refunded to me via Fed Express Overnight. Obviously the representative I spoke with on May 23, 2011 did not process the transaction.

May 31, 2011- Told by your representative that the refund check was sent out on May 30, 2011 should be rec’d with two working days.

June 2, 2011 – I call again and spoke with Heidi. Ext. 78152 ID# HRS87H. It was explained that the check was sent out on June 1, 2011 and I should have the check in two working days. So again, the representative I spoke with on May 27, 2011 did not process the transaction.

The history clearly indicates that every time I inquired on the status of my refund check, I have been receiving conflicting information from your representatives.

This is a formal written request for your company to refund the amount of $2170.60 to me. If the money is not to be refunded, I request a written response by your company explaining its position.

Your attention to this matter is greatly appreciated.


Regards,
Mrs. Jeanette Woods

HSBC has changed my Billing Cycle Date multiple times which results in my auto-payments doubling up in one month and missing the next month. This results in huge late fees. Customer Service tries to explain the date change as a courtesy to the consumer. Their actions are criminal. Before I accept another offer from Best Buy or other company, I'll closely check on whether they use HSBC.

Case History:
I purchased a HSBC card xxxx-xxxx-xxxx-0165 (and an add-on card xxxx-xxxx-xxxx-8492) in july/2006.The expiry date of both the cards were july/2008 and card Limit was 15, 000.The main card (ending with 0165) is against my name and add-on card (ending with 8492) is against my wife's name.

I was working in Bangalore when I purchased this card.I quit the bangalore company in December/2006 and joined a company in Mumbai and presently residing in Mumbai.

I never used both the cards(main card ending with 0165 and add-on card ending with 8492) and not even done any single transaction on both of them.


Complain:

Now, I am getting calls from recovery department, HSBC about paying balance of about Rs 46, 000 against a card no. xxxx-xxxx-xxxx-0948. They are saying that there is some transaction on this card (xxxx-xxxx-xxxx-0948) after July/2008.But this card (ending with 0948) is not the one which had parchased earlier.

When I verified the HSBC department, they said that HSBC delievered a replacement card xxxx-xxxx-xxxx-0948 after the expiry of my card (main card ending with 0165 and add-on card ending with 8492) to the Bangalore (old company) address.But as I had already quit the company and shifted to Mumbai in December/2006, I didnot received this replacement card (xxxx-xxxx-xxxx-0948) after expiry of my cards (main card ending with 0165 and add-on card ending with 8492).

I want to know why HSBC delivered the card without verifying my identity and knowledge. I know that as the Telephone No./mobile No./email Id updated in HSBC record is invalid after December/2006, then they should not have delievered the replacement card.

I can understand that the replaced has been misused by somebody.But why should I pay the pending amount as this is a fault of HSBC.

I will not pay the amount pending against the card (xxxx-xxxx-xxxx-0948) as I am not responsible for all this irregularities. I request you to please look into this matter.

Hi,

I have been using HSBC Credit Card from prolong peroid. Even rarely given chance for eating up my pocket in terms of interest, fees extra... now they have removed the benefits which was informed me at time of enrolling for HSBC Credit Cards.

1. Surcharge Waiver.
2. Annual Fees Waiver.
3. Reduced the rewards points on transaction which i have made.

Never trust the HSBC Customer Care guys and HSBC... I was in there trap, Be aware.

Thanks,
Trapped Customer of HSBC CC Dept.