Date :17th Feb.2008

From
Kantamsetti Ashok
Door No.39-18-98/2
(Upstairs)
Madhavadhara
Visakhapatnam – 530 017.

To
Mr K C Mahesh
Manager
Credit Card Services
HSBC 610, Ambai House
Anna salai
CHENNAI – 600 036.


Dear Sir


Sub : LATE PAYMENT TO BE DUCTED

Ref: My HSBC Card No.4476921205089794


I am using the Credit card services since 1997. Every month I have remitted due amount before the due date.. With reference to your statement for the period 3rd Jan. to 2nd Feb.2008, I have surprised to charge Rs.400/- (Rupees Four Hundred only) for late payment. In Jan.2008 my payment due is 24th Jan., but I have remitted Rs.1,000/-(Rupees One Thousand on 21.1.2008). How can you charge late payment.

Please look into the matter and credit the amount Rs.400/- at the earliest and oblige. Also inform the actual due amount, I have to clear the amount as early as possible.

Awaiting for your reply.

Thanking you

Yours faithfully



(K.ASHOK)

I have been with this company for more than 4 years. I have always made payments on time, except for when I was involved in an accident and had to depend on the insurance I purchased through HSBC. I have always tried to make more than the monthly payment. My interest rate kept increasing so in May of '07 I contacted the company and asked them to reduce my rate. I was told they would lower it from 28% to 12%. I waited for several months and they never did lower it. I called them in November and asked them why my interest rate was not lowered and I was told I did not qualify. I told them that if I didn't qualify to have my interest rate reduced why did they keep on raising my credit limit. They had no answer. I told them to cancel my card because I had previously been told I would have it lowered and even received a letter to confirm that fact. This company would have kept raising my credit limit and my interest rate to get more money out of me. I think they should be investigated and that all the people who have been charged outrageous interest rates should be compensated. I am also sick and tired of speaking to people who can't even understand English. I have never gotten a rep that could be understood or could properly understand what I was telling them.

I NEVER USED the Credit card ; I still got bill of Rs 3500/-.
Further I get threatening SMS and letters to pay the bill in 24 hours.

It's really painful.

Name : Sameer Shelar
My Card number is: 4384 5999 9759 0228

I got HSBC credit card when HSBC representative visited our company last year.

I never used this credit card; still the card bill went up to 3500/- Rs.

1>To cancel the credit card I cut the card into 3 pieces and dropped into HSBC ATM drop box, 2 months back.

2>Since then I was receiving daily SMS threatening that “please pay the outstanding amount within 24 hours”.

3>I called the HSBC helpdesk 5-6 times; they said that they are in process of cancellation and I will get a confirmation call in couple of days.

4>But I never received the confirmation call to cancel the card.

5>In spite of this I received 2 monthly statements from HSBC stating the outstanding bill amount more than 3500/-

To get rid of this pain I have approached my company and informed them about the pain I am suffering from HSBC; I also requested them not to provide HSBC creditcards to company employees.

Now I am posting this issue on many websites through which I can create awareness in people not to use HSBC credit card.

The most important "The Consumer Forum"; if it is still not solve, I am going to register a complaint with consumer forum.

Hope this will solve my problem,
-Sameer Shelar
HSBC card no: 4384 5999 9759 0228
Mobile no: +91 9822880939

To
The Manager, Debt Management, Consumer Credit Risk
The Hongkong and Shanghai Banking Corporation Limited
Card Products Division, Post Bag 29128,
52/60, M G Road, Mumbai- 400001

Dear Sir,

Reg : My Credit Card No – 4384 5999 0914 3207

I have received a letter from you dated November 7, 2007 threatening me of sending the credit history of my card to CIBIL and RBI.

While censoring you of not sending this type of letter in future, I write to inform you that the amount mentioned by you in your letter has not arisen out of my purchase and non- payment but for the debits of the annual renewal fees charged by you. Please note that at the time of offering the card your marketing team had given me to understand that the card given to me was life time free of charges. However, to my surprise I received a statement from your bank wherein you had charged annual renewal fees. As I have three other Platinum Cards from three other leading banks of the world I was not interested in continuing your card by paying annual fees. Immediately I had communicated my decision to your executives on your phone number 022-66667070 who assured me of doing the needful. During that time I had asked him to incorporate my new address for future communication and that was done by him. Please note that my act of communicating new address proves my good intention and this was done after your charging of the annual renewal fees. Please also note that I have not used your card after this.

During the last eight months, in spite of my communicating to your executives about my decision of not continuing the card because of the reason mentioned above, I am continuously getting telephone calls and reminders from your office. Please note that this is disturbing and breaking my peace of mind particularly when I didn’t want to continue your card and have not sent any request to renew the same. My conversations with your executives may be available from your voice recorder. Please note because of your continuous harassment over phone and sending of insulting letters, I can take you to consumer forum and also inform RBI. About the credit history mentioned by you please note that my exceptional credit history can be established from the other three cards possessed by me for the last ten years where there is not a single day default.

Please note that if I don’t get an apology letter from your bank along with a fresh statement after reversing of your wrong charges within next 10 days, for the above action of you and your team, I will be constrained to take up the matter to consumer forum marking a copy to one of the leading news paper of our country.

Sincerely,


Abhijit Chatterjee Dated : Mumbai, December 1, 2007

First time when i used HSBC credit card, i did not received the statement. I talked to customer care dept, then only they sent the duplicate copy after the due date of payment, but I made the payment before due date. But after that I never received any statement from HSBC. I so many time requested to customer care dept and every time i just got the assurance but not statement. Since I never know the billing date and due date nor no body can remember the last purchasing after so many days, HSBC has charged the late fees and other charges and also they have blocked my card due to which I am unable to talk to customer care dept also.

Now I am helpless as neither i can talk to customer care dept nor I can't make the payment of late fee and interest charges because this is the mistake of HSBC, as i never received the statement.