HSBC Discover Card Reviews
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emailcnd
April 6, 2010
Long credit authorization periods
I've noticed in the past few years with HSBC Discover, they have made some policy changes to reduce your available credit without actually reducing your available credit. Case in point, when I make a purchase, say airline tickets for $600 on April 1st. The airline company authorizes $600 on my credit card. A few days later (April 3rd), the $600 purchase "post" to by account and my credit balance shows $600. With a $5000 credit line and no other charges or authorizations on my account, any normal person would expect $600 balance with $4400 available credit. This is not the case with HSBC Discover and HSBC Amex. My balance shows $600 and the Available credit shows $3800. Even though the airline has authorized the $600 and have collected the funds (ie.. "posted to my balance"), the authorization remains. I've gotten into numerous arguements with HSBC representatives that this policy makes it look like I've been double charge. They always say the same thing, "you have to contact the merchant to have the authorization removed" or "the authorization will remain for up to 14 days and then drop off". Why is just with HSBC. My other credit cards, regular DISCOVER Financial, Chase Visa, etc... don't have this policy. I've made the same purchases from the same airline using different credit cards and HSBC is the only one that holds the authorization even though the charge has posted to the account. I would close my account with them if wouldn't hurt my credit score. HSBC absolutely sucks.
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AMERKEL500
January 29, 2009
Account Closure - Will not reinstate
I have paid over $1000.00 in 30 days and they CLOSED my card a month ago! Payment arrangements were made to bring my account current. The customer service representative confirmed that the payment arrangement was acceptable and would bring me current on my account. He forgot to tell me that the date I agreed to make the payment was 2 days AFTER the cycle date. Therefore their "system" revoked the card and closed it TWO DAYS before I made the agreed upon payment. The card was closed over a month ago. Since then I have made more payments, talked to reps on the phone, had available credit displayed online, and did not find out the card was closed until it declined at a merchant. I called and spoke to an Account Supervisor and a Floor Supervisor and was assured that there is NOTHING that can be done to reinstate the card. So be careful, you may feel reasurred and confident that you are doing the "right thing" but all your fate lies in the imaginary hands of the "System." Oh, one more thing, I have not been able to access the companies Terms & Conditions online for the last 4 days (and I have tried from my home PC as well as my office PC). hmmmmm, something does not seem right.
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