My husband and I have disibilty insurance from this company. My husband has a claim paying our loan at this time. We are suppose to get a refund from when we paid the loan during time of processing the claim. We have been trough numerous representives since the first of June, we can not get any sraight answers from these people. They continue putting us off. Every time we call we get a different story about when they will take care of this matter. All of said persons keep saying we will call you back so and so date but most of them do not return our calls at all. This company in opion are showing good consumer care at all. I even talked to a supervisor, she still has not given any satisfaction to this issue. I have called several times, she tends to leans towards not calling me back. I do not understand how a company can so lack such bad business quality. I have been through 15 representives myself, not to count my husbands phone calls to them. They do not conduct themselves in a business like manner.