HSBC is charging me Late fee whereas my cheque was shown as paid successfully on HSBC site. It showed my cheque was paid on 9th May itself much before last date for payment (12thmay). I was informed on 21st may to make payment as my cheque has been returned. I checked the HSBC site and this time it showed my cheque returned on 15th may. This was a deliberate act from HSBC to charge extra amount from me when I was making all my payments within due date. Also I had taken card on the condition that I would be able to make online payment using my HDFC account which I found totally incorrect once I got the card.

HSBC gave some credit to card and i used the credit after calling customer care and when it was billed they have taken back the credit saying it was not used within a month. This is the second time i am facing the same. I already tol dthem to can cel my card. Customer care servcie is very very bad...or u can say worst.

Never ever deal with HSBC.

This should serve as a warning to expats arriving in Dubai, who get tempted by HSBC to open accounts (who is normally the first bank to knock on your door), to resist and rather survey the landscape properly.

I work for a large African mobile operator who recently set up office in Dubai and on the 2nd day already the vultures from HSBC were there. They made promises about car finance, credit card etc, as long as our salaries get paid into HSBC current accounts

Little did we know that the commitments for vehicle finance would amount to nothing and that in general their service would be the most despicable of any bank in the UAE.

I have now, after waiting for 12 days to get a Platinum Credit Card re-issued, been told that they "have now idea what happened to the card or the process" and that I need to wait yet another week for a new card to be ordered. No explanation, no accountability, no apology.

It is hard to understand how HSBC can offer such good service in European countries, but be totally clueless in the UAE.

I went to the bank to request a copy of a cheque issued 5 years ago. They then looked at my account and suggested that I become a Premier client. They spent an hour and a half suggesting different products.

I told them how important it was for me to get a copy of the cheque as I had a claim against someone and only had a window of 3 days.

After two days I called and they said they had no record of this request but were sending me credit cards etc.

I told them that if I could not get the cheque copy on time I would not be able to partake on a claim on my behalf of aed 800, 000 approx usd 217, 000

Despite phone calls, sms, emails all pleading for help, there was a total lack of interest, did not care, will get back to you they never did, despite calls complaints...nothing...we will log your complaint...not get the issue resolved...

We will call you back, they then don't call back or give very late responses, even suggesting I come in and talk to them.

They do not care about the individual, they do not try and help, they are only interested in selling products.

I have now taken my insurance products away from them, will also take away my company account and will open the new company account elsewhere (i think they may be all the same.

Angry and frustrated...why do I not have these problems with my German banks????

I made an investment with HSBC Securities at my local East Amherst NY branch. I spoke with an advisor by the name of Emir Culov. I wanted to invest what little retirement funds I did have into something very conservative (and I reiterated this numerous times during our conversation). I trusted HSBC as I had been a bank customer for years. In 10 months I lost more than 15% of my money (and this was at a time when the market was not at all bad). Calls to the bank and efforts to have statements explained to me went unanswered. I feel that Mr. Culov conned me as he put my money into aggressive funds. My complaints resulted in this advisor lying to his superiors and HSBC taking his word against mine. As a single female who understands nothing about financial planning/investing and who emphasized this many times, I believe I was taken completely advantage of. A financial advisor is supposed to be considerate and understanding of the consumer's wants and needs. They are paid to help people, not hurt them. What was done to me should be deemed illegal. Thousands of dollars of my hard earned money is gone and will never be recovered. Anyone doing business with HSBC SECURITIES beware!!