A few weeks ago I bought some furniture through a one-year, no-payment, no-interest plan. It turned out that the finance company was part of HSBC Bank. Last week when I arrived home from work there was a missed call every day from HSBC. I finally called the number on my caller ID and received a recorded message, saying I probably called them because the number appeared on my caller ID. The recording went on to say that they hoped I got the information I needed and then disconnected.
When I was home last Saturday, my phone rang no less than seven times. One ring each time. Every call was from HSBC, according to my caller ID. I really wanted to talk to a human being to stop the annoying calls. Once again, I got a recording when I called.
Then the e-mail arrived, urging me to sign up for paperless billing on the account. There was a tab on the email that looked life the solution. "Conact us." I clicked on the tab and it took me nowhere. No opportunity for an online chat with a service rep. No way to enter an email message. No phone number to call.
Then, last night when my phone rang, the caller ID said "HSBC." I grabbed the call. There was a long pause. Then a male voice that sounded digital said, "May I speak with Delores, please." I was becoming irate. I told the caller there was no one at that number with that name. I then told him to take my number out of their system. He told me it would take 30 days. I asked him if I would continue to receive these calls for 30 days. He said he did not know but that he would enter my request to receive no more calls. Something is really messed up at HSBC! Sure doesn't make me want to do business with them ever again!

I HAVE BEEN A HSBC CLIENT FOR A WHILE NOW, ALTHOUGH THE SERVICE IS NOT GREAT THE PROXIMITY TO MY HOUSE IS, AND THAT`S THE ONLY REASON I BANK WITH HSBC.

HOWEVER ONE FINE MORNING LAST YEAR I RECEIVED A CALL FROM THE HSBC, CREDIT CARD COLLECTION DEPARTMENT SAYING I HAD TO MAKE MY PAYMENT. I INFORMED THEM THAT I HAVE A STANDING INSTRUCTION TO DEBIT MY ACCOUNT, I WAS TOLD THAT I DO NOT HAVE A ACCOUNT WITH HSBC!!!

ONE GOING TO THE BANK I WAS TOLD THE SAME STORY BY THE WELL TRAINED CON ARTISTS THAT I DO NOT HAVE AN ACCOUNT WITH THEM.ON SHOWING THEM PROOF THEY WERE A BIT CONFUSED AND SAID THEY WOULD GET BACK TO ME, IT TOOK 2 WEEKS TO RESOLVE .

THEIR STORY" WE WERE UPGRADING OUR SYSTEM AND SO THE ACCOUNT WAS DELETED WITH MY MONEY IN IT" DAYLIGHT ROBBERY !!!

THE WELL TRAINED AND EXPERIENCED TEA DESERVE A THUMBS UP - NOT!!!

THEY DID NOT EVEN APOLOGIZE, NOTHING

pranesh

I, like many others, had my interest rate raised from 3.9 percent to 19.99 percent over the course of two months. I had never been late on a payment so I questioned the reasoning only to be told "that's just how it is, you were notified...sign of the times, blah, blah blah..." so, fortunately I was able to get a 3.4 percent loan against a retirement plan to pay them off and be done with them- so I thought. I paid the entire posted balance on line on February 4. Case closed. Then I received a bill for $114. in interest. I called India once again and they explained to me, as if I were an idiot, that it was because I had paid on the 4th and they retain the right to charge me interest until the 10th on any balance transfer amount. No amount of arguing would get them to budge. Apparently they can charge you interest on money you no longer owe. I closed the account, though I had intended to keep it open to keep my credit score up in the 750 range. For $114. they have lost a customer for life. For that matter, I will not use any credit cards ever again. EVIL

I made a payment on my credit card account for over $220 on 1-21-10. Two weeks laters the payment was still not reflective on my account as available credit however my bank authorized the payment and cleared the funds. In addition, I received a confirmation email from HBSC that stated that the funds were assesed to my account. I called HSBC supervior Jenny Ravelo on 2-2-10 at approximatly 6:35pm who said that she could not verify that the payment was made and it took over two weeks to do so even though I had a payment authorization that the money cleared on my account. I requested that my account closed because of the lack of concern for customer service and no more than 30 seconds the account was closed.

It is dis-heartening to know that when I requested assistance to help verify the payment Jenny Ravelo made no attempt to do so. But when I requested the credit card account closed she approve it in less than 30 seconds. Where does HSBC priority lie? Keeping customer satisfaction or authorizing a request to make there job easier.

-----Original Message-----
From: "HSBC BANK PLC"<[email protected]>
Subject: URGENT ENQUIRY ON YOUR REPRESENTATIVE
Date: Tue, 26 Jan 2010 15:28:48 +0100


HSBC BANK PLC LONDON.(REGISTERED NO.1026167).
ADDRESS: 8 CANADA SQUARE LONDON, E14 5HQ,
UNITED KINGDOM.

Chairman Committee On Foreign Contract And
Inheritance fund Payment Notification
FROM:HSBC BANK PLC LONDON.

Attn:Beneficiary,

The U.S.A Government, World Bank And United Nations Organization Official Has Approved to pay you part payment of your contract/Inheritance Fund payment Valued at USD$5.5m in conjunction with British Government and HSBC BANK PLC LONDON.

This decision was made last week.With this development, a woman by name (MRS: JANET WHITE) came to our office with an application stating that you gave her the power of attorney to be the beneficiary of your outstanding contract/Inheritance/award funds.
She made us to believe that you are dead and that she is your next of kin. We got your email address and decided to send an email through this address hoping to find out if you are dead or alive and also to find out if you at any time gave this woman the power of
attorney to represent you.

Please let us know also if you are aware that we are almost ready to transfer part payment of $5.5m USD of your outstanding funds to her nominated bank account stated below:

Bank Name:Washington Mutual Bank
Address:1723 Palmdale Bulv.
Palmdale Ca. 93550
Acct # : 3573813158
Rout # : 322271627
Swift code # : WMSBUS66
Beneficiary:JANET WHITE

If you are not aware of the above instruction, do respond to this email immediately by contacting the Chairman of the International remittance department (Mr.VINCENT CHENG)

His contact information are written below:
Name:Mr.VINCENT CHENG.
Direct Telephone Number:+44-70-45703001
Fax Number:+44-870-9741509
Email:[email protected]
Email:[email protected]

For immediate transfer of your funds be informed that you are not allowed to correspond or contact any person or office with respect to this transfer other than this office, you are required to send to him an email with your full following information below:

1) YOUR FULL NAME__________________

2) RESIDENCE ADDRESS, CITY, STATE AND COUNTRY______________________

3) PERSONAL CELL PHONE, FAX AND MOBILE PHONE
NUMBER_________________________

Yours Sincerely,

Mr. Alex Hungate.

HSBC BANK PLC LONDON.