HSBC
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1 stars | | (180) |
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Category: Other
Contact Information Thunder Bay, Ontario, Canada
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HSBC Reviews
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amchu
January 28, 2010
check for the credit card charge
On my VISA has two charge to the "TRANSACT-BILL.COM 8662657835 KN" on Jan-10-2010 (USD12.87) and Jan-18-2010 (USD39.95) to my HSBC VISA 4201-xxxx-xxxx-0875, I cannot recall I have those payment, please provide the notes where I span,
Please conect me via e-mail: [email protected]
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Mk2
January 22, 2010
Telemarketing
A series of continoues phone calls that claim to be from HSBC and attampts to extract information regarding my accounts. I have checked with HSBC that they are no real calls, and tol the caller to stop calling but still get daily calles probaly from an autodialler. The following phone numbers shows on the incoming call display:
0800 783 1437 and 0800 783 1609
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trey121
January 20, 2010
THERE CROOKS/LIERS
IF YOU HAVE THIS CREDIT CARD BURN IT, THEY LIE, LET PEOPLE CHARGE YOUR CARD AN SAY THEY DIDN'T WHEN YOU CALL THEM BUT YET ITS ON YOUR STATEMENT, AN REPORTING IT LOST AN GETTING A NEW CARD AND NEW NUMBER DOESN'T HELP.WHEN YOU CALL YOU GET SOME DUMBASS TO TALK TOO, THAT IF YOUR VERY LUCKY MAY UNDERSTAND ENGLISH, BUT NOT SPEAK IT.THEY RAISE YOUR % WITHOUT REASON OR TELLING YOU.IF YOUR SMART GET RID OF ANYTHING TO DO WITH THEM, THEY'VE NOW LET THIS PERSON CHARGE OVER $1, 500.00 ON MY CARD THE SECOND CARD THE FIRST ONE WHEN IT HAPPENED I REPORTED LOST AN GOT A NEW CARD AN NUM. AN THEY LET IT HAPPEN AGAIN.IVE STOPPED PAYMENTS UNTIL THEY GET IT BACK TO WHERE IT WAS BEFORE THEY GAVE MY MONEY AWAY.I TOLD THEM IF THEY WANT TO LET EVERYONE CHARGE ON MY CARD THEN THEY CAN PAY FOR IT TOO.
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scottreedtaylor
January 19, 2010
Interest Rate Increase
Today I opened our HSBC credit card bill to find my interest rate had been raised by 3%, from 11.99% to 14.99%. I then called HSBC, spoke to supervisor Steve, ID# EHL, and was told that a notice had been mailed to us in September informing us of this pending interest rate increase and an option for us to opt out and not have the interest raised but to have our account closed. I had until December 10, 2009 to respond. This notice was not sent with my bill where it would no doubt have been noticed and read. I did not receive this notice.
Had I received this notice I would have opted out. I would in no way agree to an interest rate increase.
I asked for a copy of this opt-out notice and was told by Steve that it was not available. I told Steve that if this is legal, it certainly is not ethical, and that this is the very behavior which has cast banks and credit cards in a negative light in the public eye. He then said our conversation was concluded and hung up on me.
I called back and spoke to Steve’s supervisor Richard, ID# Q72, to complain about the interest rate increase and Steve’s behavior. Richard informed me that HSBC had a copy of the opt-out letter, but that they had “chosen the option to not make it available to customers”. He told me that Steve’s behavior was rude. He also told me that many customers were calling to complain about their interest rate increase because they had not received the notice, did not realize what it was or did not understand it.
In our case, Richard informed me that a request had been made to the Backend Department to grant us an opt out, even though the deadline had passed. He said in all likelihood it would be granted, and if it is, my previous lower interest rate would be retroactively reinstated and a credit issued to my account. I will be notified of their decision by mail in three weeks.
My current complaint is the underhanded and devious way HSBC raised my interest rate, their unwillingness to immediately grant my request to opt out, and their unwillingness to send a copy of the opt out letter. I will have a future complaint should HSBC fail to rectify the situation by returning my account to its original interest rate retroactively.
Thank you for your concern and consideration of this matter.
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sherus201
December 24, 2009
credit card closure for non use
After working hard to pay off CC debt, I finally paid off my HSBC CC. I was going to start using it for small purchases at Christmas, however they closed my account do to non activity for three months. Nice. I paid back my debt, and they reward me by affecting my credit score. HORRIBLE business practices, steer clear from them--
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Maleey
December 23, 2009
Pissed me off
Today I received a letter in the mail that my account had been closed due to inactivity. I had been with HSBC for over 2 years had paid off my credit card and kept it open for emergency purposes. Did I not only pay off my credit card, but did it on time and paid more than the minimum payment even when they decided to lower my credit line from $1100 to $300. I am severely pissed off for the fact that i was not respected as a good customer in standings that i received not a courtesy call or letter validating me as a good customer and would like to remain one. Instead i felt like because I was a good customer I got treated like sh**. I called immediately for help in resolving my issue-nobody wanted to give me their names but pass me off the next account rep who said that there was nothing that they could do for me-even reopening my account under a transfer or new account number.
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hsbcsucks
December 3, 2009
Interview Confusion
Received phone call after first superday for client management, Friday, Nov 20th -- they said I'd be moved to the Dec. 4th interview date for M&A, and I'd hear soon.
Emailed 4x starting a week before the interview. No message until today (Dec 3) and called them. They said nobody had offered me a M&A interview.
What the fuck is going on?
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Selena.dd
November 26, 2009
Salary Transfer
It is so dissapointing that an international bank goes on holiday without solving a customer problem... my salary was to be credited on the 25th of November but unfortunately due to HSBC poor service and technical error its has be delayed and i have to wait until the 30th of nov when everyone comes back from their holiday...
what kind of bank is that.. there should be 24 hrs support.. i think i made the biggest mistake banking here and I would advise other the same
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Flanders
November 11, 2009
Scam and theft
In August of 2008, I opened the bill from HSBC GM Card, a card I had since about 2000, and regularly paid as agreed, Expecting a credit balance of $39, (I had returned some shoes which were credited back) I was shocked to see a charge for $879.00 from Dell. I immediately called the number by the charge, as I had not made it. I spoke to a representative of Dell who referred me to their fraud line, which turned out to be a porn line, as was verified by the service rep who gave it to me when I called him back. He had no other number to give me, but said he would report it to someone. I then called HSBC and reported this fraudulent charge, thinking they would help me. They said they would refer it to their fraud dept and asked me if I would like to activate my new card. I informed them that I hadn['t received a new card and would not like to activate it, as perhaps that was the origin of the fraudulent charge. They immediately canceled that card and sent me a new one. I thought all was well, but it wasn't. About 2 months later, I received a notice in the mail from HSBC that they would be unable to help me with this fraudulent charge because it was a "secured transaction". I subsequently called them to complain, and they said there was nothing they could do because I had the card in question at the time the charge was made. I reminded them that I didn't have the new card that they had sent out, and they once again referred the case to the fraud department, who once again sent me another notice saying their was nothing they could do since I had the card at the time of the transaction and it was a secured transaction. It was now 3 months since the event had transpired, and they had told me not to notify the police because the fraud dept would take care of all that. I didn't know what to do except not pay the charge. As the card became past due, I began to receive frequent phone calls from collections, wanting me to pay for this huge bill. Dell informed me that the charge was for a digital camera that had been mailed to Las Vegas, no where near where I live in Bakersfield. Eventually, this episode began to effect my credit rating, and in February, they invited me to pay $679.00 to settle the bill for less than the amount. I did not know what else to do, so I paid it, since my daughter is in college and I have to have student loans for her. This company basicly helped the person who made this charge to get away with fraud. They held my credit record up for ransom and I was forced to pay to save my credit rating. I will never have any further dealings with this horrible company whose actions basicly contribute to the success of credit card fraud and identity theft. Every day we are at risk, as most hotels will not let you check in without a credit card, even if you offer cash up front. It takes only the card numbers and the 3 digit security code on the back to make a so-called secure transaction by computer(plus the victims address and zip code, also readily available to any hotel clerk). I do not doubt that I am not the only person that this has happened to, and since I had no experience with this type of problem, I did many things wrong. I trusted this company to help me when their only interest was in making sure that they did not lose anything. Even if you think you have no HSBC Cards you should no that this bank under the name retail services, handles many major Dept store cards. Buyer and credit card users beware! Yes, this could happen to you.
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October 28, 2009
Interest Rates
My wife got an offer from her union (UFCW) offering her a UFCW Union Plus Credit Card through HSBC with an introductory 0% APR on purchases and balance transfers. She called to apply for the card and to transfer a balance from another credit card. After asking the sales rep several times if the 0% APR would apply, she was told several times that it would. She was then told that her interest rate for purchases after the intro rate period expired would be 9.99%. When she recieved the first bill, she saw that she was charged a 15.99%APR, which was higher than the rate on the card that the balance was transferred from. When she called to have it adjusted, she was told that she was not given a 0% intro rate and they could do nothing for her. Why would she pay a 3% balance transfer fee to a card with a higher rate? We have learned two lessons. First, never ever do business with HSBC and secondly, when doing a balance transfer on a new card with an intro rate, wait until you actually recieve the card and the disclosure statement in the mail. Without the disclosure statement, you have no evidence of the terms of the transfer.
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