We have been customers of HSBC. We have been promised that we will receive special treatment there because our company is listed, and that we dont need to wait and we will be assisted promptly. Unfortunately, that wasn't the case when we filed for a car loan, they promised that everything will be processed in just 2-3days and it will be 1month when we get the car, the approval took 1 week, when they promise 2 days, the release of cheque took 4 days! The reviewed our papers and they said nothing is missing and everything is in order only after 2 days, they called again to tell us that we need to furnish them a copy of this and that! We are living in al ain and it's too inconvenient for us to travel back and forth, even traveling trice per day to Dubai so as to speed up the pro ess but the result was still the same! It is so frustrating!!!