We have had a GM card for over 17 years, paying our account ahead of time and always paying our account in full. We were out working on the road and did not take our credit card with us, we knew we had a $17. charge but our laptop crashed and when we got to a computer we could not access our account and when we called we were directed to customer service in Phillapeans. We were treated like criminals, now we're not talking about a large bill, when we did get home we couldn't believe that this $17. charge is now $48.00 and when we talked to them again we couldn't get anywhere. We did send in payment for amount of charge only, filed complaint with Better Business Bureau before we could get anyone to listen to us. Then we were told that we would have to provide them with copies of our drivers license, passport to prove that we were who we said we were to reopen our account. Excuse me, we have done business with them for this long and they want to know who we are? We don't need them...they need customers to stay in business and we are no longer a customer.