HSN will not accept returns that were Christmas gifts if you purchased them prior to October 1st. That's insane! I can return things to QVC, Kohls, Penneys, etc. with no problem as long as it is returned in January and have done so. They are sending my items back to me. It's stupid of them to lose a customer and pay for return shipping (and I used their return label so they've paid to send it twice) rather than give me a refund. I've canceled my membership and will no longer order from them. I suggest anyone else be careful about doing their Christmas shopping early, or any shopping with HSN.

I ordered a tv and placed it on my cc with the 4 payment flex payment option. I had more than enough credit available. I noticed two days later that the same item was now only available with 1 or 2 payment option. On day 3 after I placed the order, I received a call from their security department. They told me that because I chose to ship to another address other than my own, I would have to answer some security questions. I agreed. The first question asked was who my auto loan was with. I don not have an auto loan nor have I had one in over 25 years, so I answered does not apply. Whom do you do your banking with? I answered none of the above because the did not list the bank I have my 15 year account with! They asked for the last 4 numbers in my ssn. All the numbers they read to me started with 5. Mine starts with 7 so of course I answered none of the above. And the best one is when they named 4 persons who may have lived with me in the past 10 years. I have lived in the same home for over 18 years, and I would think that I would know who lived with me, BUT HOW WOULD THEY KNOW! THIS IS BS.
OH WHATS NEXT! WHAT COLOR UNDERWEAR WAS I WEARING WHEN I PLACED MY ORDER? THESE QUESTIONS ARE BS
OF COURSE I FAILED... AND THEY LOCKED MY ACCOUNT.
This has to be by design. I placed the order, using their "secure website" I typed in the address I wanted the item shipped to when I placed the order. This make no sense with one exception. It sounds like they did a credit check, didn't like what they saw, and cancelled my purchase. I said to them, well just ship it to my home address, and they said because I failed their security questions my account is locked and cannot be changed.
I will be looking into this to see if this is legal and if they can be sued. I know what my credit is. If they stated that purchases are based on a credit check I wouldn't have ordered anything from them.

Anyone dealing with HSN who is financed through WFCB needs to be aware that they need to mail a check at least 10 days before a payment is due because you will not be given credit for a payment on the day they get the check;; but rather on the day that your check clears your bank. This is a scam and is done to collect late fees on unsuspecting customers. The big banks get a reputation for a reason and I will cancel my account so the thieves don't get any more of my money.

I am unable to order any items from HSN because my address has been blocked from ordering. Apparently someone else at this address owes HSN a lot of money, and it is their policy to block thae address from ordering to protect themselves. However, I live in an apartment building in NYC with over 70 apts. I gave tthem my apt # to show this. However, while the supervisor I spoke with sympathized with me, he said they would TRY to get the block removed for me, which would take 3 to 5 business days--but could not make any guarantees. I feel that this policy is very strange and quite unfair to those of us living in apts.

I returned a computer router to HSN within 7 days of receiving it viaUSPS. Didn't hear from them, they can't find my return. Didn't use tracking nor insurance. Dumb me. So i'm out $95 plus $9 postal charge. I'm sure its sitting in a warehouse in Comptom California waiting to be processed.
The item in question is being sold for $20 less today at Wal-Mart. So I'm really a doofus.