I purchased a Gateway laptop as a gift in May 2008. It was supposed to come with over $700 of software. I received the computer and gave it as a gift but the software was not with it. When I called HSN I was told it was being shipped separately directly from Gateway. I told te gift recipient that software was coming but it never arrived. I conteacted HSN over and over by phone and by email for months. They kept telling me they would contact Gateway and get back to me but never did and I never recieved the software. I finally recieved an automated phone call tellign me to call Gateway directly. After getting the runaround from them I was told that I had 90 days to report that my order was not complete and since it was now over the 90 day limit I could not get it and would have to contact HSN. So I called HSN again and was again told they would research it and get back to me. I received a letter telling me that the product was unavailable and that I could return it for a refund - HOWEVER I was over the 30 day return period !!! SO I called again and again spoke with a supervisor who told me unfortunately I was never going to get the software but I could have a partial refund which was not enough to cover the missing items. She said she would try again to contact Gateway and call me back. My call was never returned and when I called again tehy had no record of my calls and the very rude supervisor asked me why I waited until November to complain !!! I exoplained to her again that I had called and emailed over and over and she finally found some sort of notation on it. When I asked for th eprevious supervisor I had spoken with I was told there were two by that name and neither was in and she would email them and get back to me. I'm sure I'll never recieve that call...