I bought a phone and contract for my GF. She got it and loved it. 20 days after receiving it, it broke and I went to Sprint to have them check it out and they told me I would have to take it up with the people I bought the phone from. I called up Newegg with whom I've never had anything less than a stellar experience, and they told me if I wanted the phone immediately, I would have to leave a $250 deposit and return the broken phone along with all my accessories in order to get the money back. They then mentioned something about extending my date until April 7th. Seeing as it was the end of March already when I called originally, I asked repeatedly if I had to have the phone back to them by the 7th of April to get my money back, and expressed that I didn't think that was going to be possible. They told me not to worry. Sure enough I didn't even get the return label (which the woman called me back and told me not to send the phone back with anything other than that) until April 1st or 2nd. I am on the West Coast and since they told me not to worry about the April 7th deadline, I took my time sending the old phone back because I wanted to make sure the new one didn't have any defects, and I am super busy and this wasn't on the top of my list.

Sure enough they sent me an email after receiving the initial, defective, phone stating that they wouldn't be able to refund my money because they didn't get the phone till after the 7th. Thinking that it was a simple mistake I called them to confirm what I had first been told. They told me again that I wouldn't be getting my money back and I asked them to escalate it to their superiors. Three or four days later I get a call at 6:30am telling me that I would indeed not get any money back.

Long story short, I paid $380 for a new phone from Newegg because they basically stole $250 of mine. I didn't even get to keep the defective phone.

Don't buy cellphones from this company. If the phone is defective, they make you jump through hoops then steal your money.