Bought the HTC Touch phone on April 1st 2008, in the Virgin Mega Store (6801 Hollywood Blvd #105, Hollywood CA 90028) for a total of $270.61 (including tax), with a promised rebate of $100, that was supposed to be received after sending in a 'rebate form' that they were going to send me in the mail within 3 months. Thus getting the price down to roughly $170.

Apart from a bunch of other problems which I won't bother officially complaining about (no reception anywhere in or a 1 mile radius around my house, a broken card reader slot and AC adapter that both didn't fall under the $7 a month insurance), I obviously never received the rebate form within the promised 3 months.

I went back to the store 4 times to talk to the sales representatives that had sold me the phone to ask what was wrong, and they advised me to wait another 3 months, twice.

The 5th time I decided to go back, Sprint had parted ways with Virgin, so they were nowhere to be found. By then I had been waiting 9 months.

I then visited the next nearest Sprint store (364 South La Cienega Boulevard, West Hollywood, CA90048) who, after approximately 30 minutes waiting, could not help me and advised me to contact customer service over the phone.

The reason I had not done this yet was because of my bad experiences with customer service regarding my other complaints.

After numerous phone calls, mainly consisting of being reconnected to 'unauthorized' personnel, spending hours waiting, only to find your call being dropped eventually. Having a phone that does not work in your own house/neighborhood obviously did not help.

In September 2008 I eventually managed to get through to a 'supervisor' named 'Jay' (all the customer service personnel have neither last names nor employee numbers), he promised me to fix everything for me, I obviously felt very relieved and trusted him.

I was supposed to fax him my sales receipt together with my mailing address under attention of 'Jay' along with promotion code 05/97140 to fax number 1866 9641216 and could expect my rebate within 3 months.

I'm not in possession of a fax machine, neither do I have access to one, but 'Jay' helpfuly advised me to go to the Sprint store, because they could fax it for me.

I did that the same day, at another Sprint store location this time, naively hoping I would be able to avoid the 30 minute wait time. Needless to say I never heard from 'Jay' again.

By this time I had moved to another part of hollywood, but I made sure Sprint got notice of this, and 'Jay' was also aware of this. Also I made sure an extended USPS mail forwarding service was set up.

Another 3 months later I was back at where I once was, calling customer service for hours on end. And also contacting them through the website www.sprintrebates.com, explaining my situation. This usually led to them telling me this was an issue that needed to be resolved over the phone, providing me with the same phone number I had been calling all allong.

After a while I finally got through to another 'supervisor' named 'Nathan' through e-mail. He promised me to solve the issue, just like 'Jay' once had. I now had to send in the same stuff (receipt/address/promocode) via regular mail, and I could expect my 'status' to be updated within 3 weeks, and a rebate in the mail within 3 months. This obviously did not happen, but since our contact was through e-mail, I was able to contact him again, and he then advised me to scan all the info and send it to him in an e-mail (I had suggested this method from the very start since this is the only way to know for sure that nothing got lost in the process).

'Nathan' confirmed he had received my info and also promised and expedited process of only 3 weeks (or 15 business days as he called it). This was 02-22-2010, 3 weeks from that date would have been 03-09-2010

For a change my 'status' on www.sprintrebates.com did turn into a 'green' bar showing I should receive my check in the mail on or before 03-28-2010. Obviously nothing happened. I contacted 'Nathan' a couple of times more, we got to the point where I had to send them my address (for verification) through e-mail, and then they would cancel the original check and issue a new one. After verifying my address twice 3 days ago (I got the same e-mail twice) I haven't heard anything yet, but I strongly doubt miracles will happen. They can play this game for as long as they feel like it.

Basically I have been actively pursuing my rebate for a measly $100 for 2 years now, my contract with Sprint could have ended this month, but I figured I would wait with dropping my service until after I got the rebate. So far it has cost me approximately 40 hours of my time, not mentioning gas money/stamps/etc. I live here on a F1 Student Visa that will come to an end soon, so my time here is extremely precious (let alone expensive). By now this is obviously more a matter of principle than money, since it cost me way more than the $100 I will be getting, someday.

I bought an HTC Touch from Darty Turkey around 1 year ago and at the first time sound system was broken and after one month I received my mobile and saw that they have changed the sound board as it was under quarantee. After changing the sound board the problem was over and everything was OK.

Second time I noticed that my mobile does not come up and again I gave it back to the company for repair.

I took more than one month to repair and I learned that HTC has changed the mainboard.

Third time I had performance problems. After opening a few programs it was giving "not enouh memory" error message and I needed to reset my mobile 2-3 times a week so that I can work with it.

I gave it back to the company for repair because of performance problems on 02.01.2009 and they informed me that I can have my repaired mobile on 16.02.2009. They told that they changed the mainboard again..!!!

As a result I bought my HTC PDA one year ago and I was not able to use it for 4 months because it was under repair.

I opened a ticket (09TRCW04TRA000031 ) to HTC Turkey as requesting a new mobile phone and do not want my mobile back. They told that they will investigate the situation but they closed the ticket without informing me..

I should say I was happy with design and usage of my mobile but the quality and result was dissapointing for me..

I have never seen such level of quality and customer support in all my life...!!!

I also thought that Darty which I bought the HTC is a big company but they are not helpful either..

I bought an HTC from Darty Turkey around 1 year ago and at the first time sound system was broken and after one month I received my mobile and saw that they have changed the sound board as it was under quarantee. After changing the sound board the problem was over and everything was OK.

Second time I noticed that my mobile does not come up and again I gave it back to the company for repair.
I took more than one month to repair and I learned that HTC has changed the mainboard and again I said OK.

Third time I had performance problems. After opening a few programs it was giving "not enouh memory" error message and I needed to reset my mobile 2-3 times a week so that I can work with it.
I gave it back to the company for repair because of performance problems on 02.01.2009 and they informed me that I can have my repaired mobile on 16.02.2009.

As a result I bought my HTC PDA one year ago and I was not able to use it for 4 months because it was under repair.

I opened a ticket (09TRCW04TRA000031 ) to HTC Turkey as requesting a new mobile phone and do not want my mobile back. They told that they will investigate the situation but they closed the ticket without informing me..

I should say I was happy with design and usage of my mobile but the quality and result was dissapointing for me..
I have never seen such level of customer support in all my life...!!!

Atilla AKALIN

I have being using HTC Touch Phone since 12th September 2007. I had a first complaint noted in Feb 08 about the Screen Blurring during some portion of the day and normal during the other times of the day.

I registered a online complaint to the Customer Service.. and got a reply stating to contact the nearest service Agent. I did contact your HTC Care no. 80002000078 and subsequently gave my phoneto your local approved Service Agent "i2". They registered a Service Request No. 4696 and carried out certain test on the phone and upgraded the software and returned the phone stating it is now working properly with no blurring and hanging.

But the problem kept on repeating and I did not trust the Service Agent and kept on using the phone until one day the phone started giving more troubles by hanging after every phone call. I revisited the Service Agent and gave my phone for repair under a new complaint no. now 11359 dt. 21.05.2008 Yesterday I went back to know from your approved Service Agent that the Mother Board of the phone is damaged and needs to be replaced.

They blamed me of Drop - Damaging the phone which is the cause for the Mother Board Damage. To summarise my complaint i would like to bring to your notice some important issue The Service Agent you have appointed is shelling of his repsonsibilities of repairing the Phone and trying to blame the customer for mishandling the phone. I request you to look into the above matter seriously and reply to me with a positive note.

I being a QA Engineer and having little bit of knowledge on Root Cause Analysis suggest that proper investigation needs to be done before identifying and eliminating the problem. My initial research on the phone says that as the Personal Digital Assistant (PDA) works on Microprocessor it emits heat and when it is being kept in the pouch as provided by the manufacturer. There is no way the heat can be dissipated. I believe you shall look into it.

Thanks & With Best Wishes Your Disappointed Customer Imran Iqbal

I bought an HTC touch phone 3 months ago.
Stopped working. The other party cannot hear when I speak, I can hear the other party
Gave for service and every day they tell me that it will be ready in 2 days
Its been a month now and they are not even answering my calls.