due to scam e-mail and encouragement from a stupit, friend I traped in to this scam and lost $507 to get a playsation 3 60gb for my son.
the detail of our communication is as follow:


last e-mail!!!

Good day, and thanks for your fast reply to us;

I'm afraid at present we can not arrange refund to you as the China Customs Office already sent us your package Customs VAT taxes duty notice, and now you will need to pay the duty in order to release the pacakge.Or our Company can assune the all taxes duty for you if you add another 2 items as we explained to you last e-mail.

Please check the attachment file to find out the Customs taxes duty notice from China Customs.Meanwhile we could only know the exact taxes duty amount when we received the notice from Customs Office because different products the Customs taxes duty rate also difference.



Customer Service : Shinely



Best Regards

--

Sale departmet,
Vanigo International Trade Co., Ltd.

在2009-05-15 19:01:06，"emal saba" <[email protected]> 写道：

Hi

Thank you for reply

I believe my case won’t be the first of his kind for you, as a good business company you need to let your customer know that there is a custom duty charges on products on supply.

With adding custom duty, on my order I believe your offer is much expensive compare to New Zealand, therefore, I really appreciate a refund on my order.



Thank you and I will be following up the issue with your company.



Regards


Date: Fri, 15 May 2009 17:29:20 +0800
From: [email protected]
To: [email protected]
Subject: Re:RE: Updated Order#20090503211749

Dear E

Good day, and thanks for your fast reply to us;

And really sorrry there is a little trouble for your package;

Today afternoon we received the notice from the China Customs Service Centeral that your order No.20090503211749 FedEx shipment tracking numbers:8587 7812 9965 have been detained by them, that you need to pay 132.5 USD for this Customs VAT taxes duty.If the Customs detained the order package, then both of us can't check the package Status online.

The FedEx Transport Company shipped your package via China Customs for checking and the Customs would verify the product's world average price and ask for the Customs VAT taxes for balancing product's international average price as well.

And your item outed from our company and marked our company information so that they only contacted with us, we just noticed this news to you, so you need to pay this taxes to us and after we have confirmed this payment hand over to Customs in order to get your package out and reship to you, hope you could understand this process!

Also good news for you:Our Company also try to seach the best way to aviod the Taxes duty problem both made us in small trouble, as our Company principle if customers purchase more than 3 untis the same/different products, then our Company will pay all Customs taxes duty for customers(our Company if pay the Taxes for customer that means we can not get any profit from our products but will win long time business co-operation opporunity), so at present you can choose add another 2 products or just pay the Customs taxes duty.



Customer Service : Shinely



Best Regards


--

Sale departmet,
Vanigo International Trade Co., Ltd.

在2009-05-15 08:36:25，"emal saba" <[email protected]> 写道：

Hi Shinely
thanks for reply, however, the tracking number is invalid and can not be traced, could you please check with your shipment department to make sure the accuracy of tracking number, and let me know as soon as possible.
Regards


Date: Wed, 13 May 2009 20:26:23 +0800
From: [email protected]
To: [email protected]
Subject: Re:RE: Order#20090503211749

Dear
Good day;
Sorry dealy in reply about your package shipment information;
Today we got your order No.20090503211749 FedEx shipment tracking numbers:8587 7812 9965
Normally you can check the pacakge Status via FedEx official website after 14------18 hours.
Wish you have a nice day, keep in touch with.

Customer Service: Shinely

Best Regards

--

Sale departmet,
Vanigo International Trade Co., Ltd.

在2009-05-08 15:05:48，

Hi Shinely
thank you for confirmation of my order and I am looking forward to trade again.
Regards
Emal

Date: Thu, 7 May 2009 23:24:34 +0800
From: [email protected]

Subject: Re:RE: Order#20090503211749
aba:
Thanks for confirming your detail shipping address to us;
Our Sale-department staffs will send your order package to FedEx Transport Company tomorrow early time, and after shipping we will provide shipment tracking numbers to you so that you can check the package Status via FedEx official website.
Through our first successful business deal we must can set up strong business relationship in the future.
Wish you have a ncie day, keep in touch with.

Customer Service : Shinely

Best Regards
--


Sale departmet,
Vanigo International Trade Co., Ltd.

在2009-05-07 20:17:45，"道：

Hi Shinely
thank you for reply
I just deposited US$282 to your given bank account details for order number: 20090503211749.
the
Money Transfer Control Number (MTCN) is 9268732516
senders first name:

please forward my order to:

Auckland
New Zealand

please remember to send me a tracking number for my package
nice trading with you and looking forwered
Regards
Emal
Date: Wed, 6 May 2009 10:10:32 +0800
From: [email protected]
To: [email protected]
Subject: Re:Order#20090503211749

Dear Ema

Good afternoon, really sorry delay in reply as International May Day we have 5 days holiday, please understand this situation.

Thanks for ordering, and the details information of your order as below:
Order No.: 20090503211749
Itam name: Brand NEW 240V PS3 60 GB 3 Game 1 Controller
Quantity: 1
Unit Price: 178 euro
Shipping cost: 35 euro ( FedEx Delivery method, include handing fee & shipment insurance)

Total Price: 213 EUR = 282 USD

The Brand NEW 240V PS3 60 GB comes with 1 year international warranty by Sony, the warranty card in the box.

Shipping time to New Zealand with FedEx: 4----------5 Business days

Seleted Payment method: Western Union

Here our Western Union payment address as below:
First name: Pei Lin
Last name: Xu
City: Beijing
Country: China
Post code: 100089
Address:17 E-World Trade Building, No. 3-5 Haidian District



Receiver: Ema

Address:, Auckland, Aucklan, New Zeland.

Postcode: 1025

Tel:

Please confirm and give us your correct shipping information including Receiver's full name, Address, Postcode and Telephone number.



Payment Request:
After payment at your free time, please send us your order payment details(payment MTCN numbers and Sender's first & last name) or payment scaned copy to confirm your order payment so that we can process your order immediately and make the proforma invoice of order for you.

Hope we can establish long time business relationship and cooperate with great pleasure in the future through our first successful and smooth business transaction.


Hope to hear from you as soon as possible, thank you.

Customer Service : Shinely

Best Regards


--

Sale departmet,
Vanigo International Trade Co., Ltd.

在2009-05-04 09:53:54，"a" 写道：

Hi
could you please contact me in regards to order number (20090503211749),
I have not received order confirmation e-mail.
I prefer to pay by western union online payment but I have not received any information about payment method and how would you know I have paid for order?
I need full details of the process so I can pay and get my item delievered as soon as possible
Regards





order Customs taxes duty notice.jpg