Purchased Server for $799 in December 2010. Dining room server was delivered with a broken door in mid-January 2011. 3rd party repair company that Huffman Koos uses to fix their furniture came to our home and could not fix the door on the server; customer service agent came to our home and took 1 digital photo; that rep was fired 1 week later and picture never sent to Huffman. Another rep came out, rigged the door to fix it, took photos. Wrong door was ordered, then furniture manufacturer of the server that was in our house and broken went out of business. We did not find this out until April 5th (3 months latere!) We want to exchange the current broken server for more expensive one; they will not. WORST SERVICE EVER! Rude workers. 4 month ordeal!!!

My experience with Huffman Koos is STILL not over (after 2 and a half months) thanks to the incompetence of their delivery service. The first time they delivered our bedroom set, they forgot to pack the slats for the bed frame and so our mattress is STILL on the ground. Not only that, but the headboard was damaged and so we asked for a new one. It took two weeks for them to process our service request (to get the slats and headboard delivered) and then another two weeks before we could get an opening for delivery. Then our delivery was canceled due to weather and then their driver had the flu another time so AGAIN our delivery was canceled. (Oh boo hoo, you have the flu. So get another driver!) Every time we called to reschedule we had to wait another two weeks. So FINALLY we called and spoke to the manager of the delivery service and he scheduled us for the next available day we were available. Surprise, again canceled due to weather and rescheduled two days later. And that is today, and we STILL don't have our pieces. They NEVER SHOWED UP TODAY! WTF? No call, nothing. So because it's a week nite, no one is around and we have to wait until tomorrow to even TALK TO SOMEONE ABOUT THIS.

In short, this is what I want to happen:
I want my pieces delivered ASAP,
I want at least part of my money back,
I want someone to get fired for this incompetence,
I want Huffman Koos to use a better delivery service,
and I want to tell all of you to NEVER USE HUFFMAN KOOS TO GET FURNITURE. You'd get better response from a damn monkey.


HUFFMAN KOOS, YOU SUCK!

I just got a delivery for a dining table and the company delivered a defective table that doesn't open to accept a leaf. I asked the delivery guy if they were going to take it back and he told me we don't do that>??? I asked to speak to the manager and he said the manager would call me by the end of the day. The guys ran out of my house, I never got a call and when I called the store in Fairfield NJ they told me they had no record of my situation and because I accepted the defective table I could not get a new one!!! I even signed it "Delivered Defective". When I called the store they kept telling me to read my contract, read my contract, read my contract. I felt so insulted because I felt the delivery guys tricked me into believing the manager was going to offer a resolution which in my eyes was a new table. What else could it be? Apparently they are going to send a tech to determine if my table is fixable. It feels like I bought a new car and they are going to put an old engine inside and tell me it works fine. I can't stress how disappointed I am with the delivery guys of this company and I am upset at the level of service that came along with it at the store level. They basically called me a dumbass for accepting the furniture and they said the drivers would never suggest taking the defective piece back. What kind of corporate policy is that. Leave the defective furniture at all costs and do whatever you can to deceive the customer in order to do this. I feel like an idiot for trusting the delivery guys, my advice is to speak to a manager immediately if a furniture company sends a defective piece out to your house. Do not take a delivery guy's word on anything. Do NOT trust this company and for that matter any large furniture company. I feel cheated.