Hughes Internet Service

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Category: Services

Contact Information
P.O. Box 115, Wilmar, United States

Phone number: 870-469-5617
www.hughesnet.com

Hughes Internet Service Reviews

ohsherri September 14, 2009

not working since day one

My Aunts internet service has never worked since day one and she pays $ 71.00 a month. She is 69 yrs old so I have repeatedly call the peovider and they want to charge her $125.00 to send out a tech. We have went through all the process on the telephone and the connection is slower then dail up. But they arrsure us it is working ok. She can't attach files and the computer always says internet connection problem contact server. They won't work with us. We go over everything IPP ect and this dosen't change a thing. We want to cancel service but she has a contract for two yrs and they will charge her over $400.00 to do so. They are robbing her blind. She pays monthly for a service that dosen't work. Do not get Hughes internet service, you will be sorry you did so.

July 1, 2008

Terrible service and false advertisement

The service at this company totally stinks. The people that you try to talk with cannot speak good English and they have standard answers. My internet download speed sucks 8 hours out of 24. Of the remaining 16 hours, we sleep approximately 8 so that only give us about 8 hours of what is suppose to be quality service. Every day at 4:00 PM the speed drops from the low to mid 700kbps to the mid to low 80 kbps. It stays this low until new day starts at 12:00 AM. I have called at least 30 times and no help. Then all of a sudden my speed is up and stays up for about a week and then back down.

I have looked else where but the only thing that even comes close to good service is WildBlue. When my speed is low the people that I know that have WildBlue their download speed is 900-1000 kbps. Am looking at this service but have not changed yet. There really ought to be something that we, as a group, could do to get Hughes Network Systems on the carpet for illegal advertisement.

Might as well forget it, don't guess that we stand a chance.

LaMar.