Hughes Net Internet Satellite Service has the most uninformed and rudest support/service system I have encountered. Give me India over this group. Good luck if you choose to go with this company. I was foolish to consider signing up for this internet service. I'm not.
I simply wanted to change my installation billing from the debit card I submitted to direct withdrawal from checking after I lost my debit card and had to cancel it. Hours of calls to several different departments, I reached an operator who was changing the billing information, and she said that she had computer problems...call back. I did. This operator referred me elsewhere and the maze of calls to departments continued. Finally, on internet support, I got the number, 866-774-6580, where the problem could be fixed. Wrong. The service lady wasn't sure that she could, but didn't think so. I asked for a manager. The female manager was agitated and rude. She said the change couldn't be made. I recounted my history of almost having it changed, and the mentioned that I had been referred by the internet service department. She responded with sarcasm. I asked for her name or operator's number, and she said, "Call ended, " and hung up. Very irritating experience but I can cancel before getting hooked into a two year sentence/contract with this so-called service.