I have Hughes Net at a business. My installer came and installed my modem. He didn't even attach enough wire to set it down table height and my wire is in the middle of my wall instead of by a door or somewhere less noticeable. My internet is used maybe an hour a month-anyway the modem didn't work within a short period of time. I had to return it. Last week I had a rental in my building whom I had assured that I had internet. When he tried to use it, it wasn't working. He knows a lot about computers so he and his friends thought they could make it work. WRONG!!! I might mention this was the groom on his wedding day setting up for his reception. We call Hughes!!! His friend was on the phone maybe being put on hold 40 out of 45 minutes---no help!!! So then they tell him that that there is a problem with the billing and he gives the phone to me. They had just taken a payment from me on May the 29th by their records. They had terminated my service??????????? I'm in a quandry about what has happened, and they charged me $365.00. The people couldn't speak English or understand it well at all. I paid the money though I didn't want to because I had promised that I had internet and had to deliver. I have NEVER had such bad service or as an un pleasent experience. I have been on the phone with them over one hour and 40 minutes today still haven't resolved it. I have been put on hold, transferred, and the call dropped all this time . I have also given the same information at least six times to people in India and the Phillipenes. I now have someone working on it and have left a message on the internet to their company and they are suppose to be working on it. At this time they have been taking my payments and also terminated my service without my permission. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH!!!