Eight months ago, My daughter lost her job, and had to move. To help her out I told her i would provide internet service for her. I contacted Hughes Net online and was told that I could get internet for $39.00 a month. I agreed. Then I was told that I would have to pay them another $99.00 for a router so my daughter could use her laptop. I did. She could use her PC but the laptop never worked and the tech was unable to make it operate. So my daughter could only use the PC. At the end of the first month I received a bill on my credit card for $70.00. I called in and complained, was told that they would fix the problem and give me a rebate. Next month, received a bill for $70.00. Called again, told they would correct the billing and give me a rebate at the end of the third month, they did charge me the $39.00 ($43.00+) with taxes. but I never received a rebate or credit. Enough is enough so I told them to stop the service. They told me I would have to pay a charge of $400.00 and less than three days it was entered on my credit card. I called back, and was told that along with $400.00 I had already been charged that if I did not send the receiver and another part back to them, they would charge me the cost. I tried to explain that I was 76 years old and could not get on top of my daughters house (42-miles away) to dismantle the part thery were asking for. I hired a man to remove the part. I called and talked to four different people in the Phillipines, but none could give me the address to send the parts, nor cxould I get the phone # to talk to someone in the U.S. Credit card came, they charges me $214.50. I received my credit card Monday, Yep, they charged me another $107.25. That makes a total of $721.75 that they have charged me since I stopped the service.
Beleive the old adage, "Buyer Beware" if you are going to be crazy and use this company's services. I am sending a copy of this to their local BBB, the State of Maryland BBB, the State of Texas BBB and thew Federal Trade Commission. LEARN FROM MY MISTAKES!!! dO NOT DO BUSIN NESS WITH HUGHESNET!!! Don Mosely, ([email protected])