Worst service department I have seen, incompetent mechanics that cause more problems than they fix. I was happy with my Hyundai until I took my vehicle in for routine maintenance and several times I have been burned. They have caused multiple problems I did not experience until it was serviced by them and they do not correct the issues they have caused. I will not bring my vehicle to Humble Hyundai for servicing again and would not in clear consciousness recommend this place to anyone.
This initially occurred in December of 2009 and is still unresolved. As a result of getting 'scheduled maintenance'. Within the last year I have had two water pumps replaced due to them being supposedly defective after getting the anti-freeze flushed and now my car misfires after getting fuel injection maintenance. I bought the car new in 2008 and had absolutely no real issues until servicing.
They admitted to the problem and were able to duplicate the misfiring when test driving it but informed me the problem was too sporadic and was not 'detected by the diagnostic computer'. Also they stated they would not 'just start replacing parts because it would cost the dealership money and they cannot determine the problem. My car is still under warranty and they acknowledge a problem with misfiring but told me I will have to wait for it to degrade to the point it throws a check engine light.
Meaning their mechanics and 'engineer' are too incompetent to fix it. As I said they were no problems with this vehicle until they did ‘maintenance’ on it causing two water pump replacements and now an unresolved misfiring issue.
I regret taking my car to Humble Hyundai for 'routine maintenance' paying them my hard earned money to create problems that did not exist.
Hyundai is a good company but I would not advise servicing your vehicle at Humble Hyundai or North Freeway Hyundai since they are connected. The engineer was sent from North Freeway Hyundai and obviously they are more concerned with looking good on the books cost wise, then taking care to correct an unnecessary problem they have created my expense.