|
ACPC
May 4, 2011
NEVER USE OR TRUST THEM
Never use this company. I trusted this company because they was local and all they did was lie to us and take every dime we had on our move. This move was estimated to cost us $1500 from Atlanta to New Mexico. I sent them a detailed list of items we was having them moved. Each time they said, it will be an estimate of 3000 lbs. I even sent them a detailed list 3 days before them came and picked up the item. I even asked are we still within the 3000 lbs? Again they said we was. We had all intentions of selling more things if we was over the weight but we didn't sell anymore because according to Hunters we was still within our weight. Needless to say they came hours late to pick up our stuff and then when the guys seen our stuff he still didn't say anything until it all made it on the truck. "You know you guys are over your 3000lbs". This is what the guy said after he loaded the stuff on to the truck. We drove down to the weight station and the weight came in at 5500 lbs. Let's do the math, .45 cent a lb and we budgeted at only 3000 lbs. So naturally when the bill was almost double we was a little upset. The guy said he would let his boss know and get back to us if there is anything he can do. Of course no one called us back about anything. I find it funny, they provided such amazing communication when they build our trust in using them and had zero communication when we had problems with this company. Also, they managed to charge us for packing up everything. The gave us a estimate of $75 to pack up 3 flat screen tv's but then charged use $150 when they packed them all up. When I asked about it, they said, "$75 was just an estimate". We waited and waited, and waited for our items and it took over 14 days for it to arrive. Again when I asked them about their 5-10 business day driver they said (you guessed it) "it was an estimate". Then when it finally made it to us we had to pay the driver a blank money order. Naturally they brokered our stuff off to another driver. I was upset because we didn't want to go with a broker we wanted a true company. Of course, Hunter says they didn't broker it off, they always use this guys. Which was funny again because the guy came to my door step and I asked him and he said, "this is my first time with this company and I don't reweight but you have about 3500lbs then he looked and the ticket and sow I was charged for 5500 lbs and just said nothing but his face said it all and I felt even worse. But of course the driver didn't say this.Then when the guy came to our door step he was trying to charge us an extra $200 because his truck didn't fit in the apartment. Hunters called the driver and they settled on me paying him $100 instead of $200. Wow, thanks. Keep in mind, we had to pay an extra $1200 more then what was estimated for this move. If Hunters cared about their customers you would think they would cover the extra $100 after everything we have been through. NEVER, NEVER USE THIS COMPANY. THEY ARE A BUNCH OF SCAM ARTIST THAT SENDS OUT MISINFORMATION VIA EMAIL. I am almost in tears because we used our savings in this move and I shouldn't be surprise that Hunter didn't even care. I will also be reporting them to every website and better business so no one else will go through what we went through.
|