To clarify the confusion between being a customer and a debtor. Here are the definitions of each. Customer - person, company, or other entity which buys goods and services produced by another person, company, or other entity. DEBTOR - is a person or entity that owes money. In other words, the debtor has a debt or legal obligation to pay an amount to another person or entity. Guess which category you guys fall under? Hint: Pssst. It's the one with the capital letters.

I never received a letter stating I owed money to may last apartment complex. Five months after moving out I received a letter from Hunter Warfield stating that I owed a significant amount of money. I immediately sent them a letter stating that A) was completely unaware of this debt and B) I would like to make payment arrangements. I enclosed the letter and my first payment. I noticed the check had not been cashed. At the end of the next month I sent a second payment. That check was not cashed as well.
At the end of the second month I learned that my companys office in a another city had been receiving threatening phone calls from this company, however it is company policy that if you can not state why you are calling, you will not get past the secretary (Prevents unwanted sales calls and other nuissance calls). The secretary stated that the man began swearing and screaming at her when she asked what this matter was concerning (Standard question). To calm the situation she simply asked if I knew him which he then told her to get me on the Fu@%#$^ phone. She hung up.
The next day I received a letter, containing the two checks I sent in, stating that the payment was not authorized and that I should call. So I called. I was standing outside of the office where there is a lot of traffic noise. I couldn't hear the man at all, so I asked if he could please repeat what he said because I can't hear him. He kind of lost it started yelling, I still couldn't understand what he was saying. I asked him nicely to calm down and explained why I couldn't hear him that well. He was calm for a second until I told him I didn't understand why they would not except the payments, where once again instead of just saying "we don't except checks" (Which sounds really fishy to me) but we do take payments over the phone, he flipped out telling me I better give him my banking information or he's going to sue me. I want to pay this off but I would never give these guys my banking information! I just want an adult conversation, I understand their jobs are stressful but damn there is no need to freak out and be so defensive. I am sending them an cease and desists letter via certified mail so they will stop harrasing my poor secretary. Again, I want to pay this. Do you think instead of giving them my banking information it would be suitable to send them money orders?

I had an outstanding balance through a former apartment complex I lived at, Colony Village Apartments(run by Stephen D. Bell Properties)located in New Bern, NC, for carpet replacement and for cleaning costs/water bill(which I was told when I moved out that I had cleared out the cleaning costs/final water bill/prorated rent for that month). Colony Village then sent me this bill saying I had to pay for the replacement of carpet(which I was fine with as I knew it needed replacing) and for all these other costs which I was told had been paid at the time of move out. They them told me it was because the "final statement" of what I owed ran a month behind. This account was turned over 10 days later to Hunter Warfield, where they immediately start charging interest per day. I spoke to a few representatives in the past back in 2008, who were very rude and told me to stop being lazy and get off my a** and pay the bill. I explained that I couldn't afford to and would make payments as I could. I was hung up on. Well I received a settlement offer yesterday for half of the bill in the mail, in which I have 30 days(per the letter) to pay the settlement or make payment arrangements. I received a call today from Hunter Warfield demanding I setup some sort of payment arrangement today on the settlement, despite what the letter said, or they would mark the account as refusal to pay.I explained that I am unemployed and that we live off my husband's pay and I wouldn't be able to do anything til the 15th, upon which the rep began becoming rude, saying "well you've had since 2008, don't you think you should pay it now?!"Once he caught an attitude, I asked to speak with a supervisor. I was than transferred to the manager(Paul, I believe). He immediately demanded to know why I couldn't afford to pay the bill, when I told him I was unemployed and we live off my husband's income, he told me "oh, so you're just a housewife then" like I was some lowlife golddigger. I told him, no, I'm not just a housewife, I am a full time student and I didn't appreciate the manner in which he assumed I was a housewife and how he said it. I then proceeded to explain for the 4th time that I could not make any sort of payment today and that I didn't understand why they would send me a letter with the option of sending payment by mail or through their website, if they were going to call and demand it today or else they would mark the account as refusal to pay and have the company rescind the settlement offer. The Manager then proceeded to tell me I was being rude to him and that they had called in the past and that i yelled and cursed at their reps and refused to pay, I politely explained to him that I had sent off payments in the past only to have them "returned to sender" because their address was not valid and that it was rude of him to assume that I was refusing to pay or had not attempted to pay. He then yelled at me and said he didn't have time to argue scemantics with me and would go ahead and mark the account as refusal to pay and hung up on me. I called back and spoke to the recpetionist, who asked who I wanted to speak to and I told her to any customer service rep that was not going to hang up on me and be rude and treat me like crap. I then was transferred to Jerry, who was very polite and listened to my situation and proceeded to mark the account properly, noting that I would be settling the account around the 15th, no later than the 23rd. This company with the exception of TWO people is on whole, rude, mean and threatens to rescind settlements that are offered in writing before you could possibly even mail a payment to them. Horrible customer service. This company should be ashamed of how it treats people. They immediately treat you like you are the scum of the earth and that you're this lowlife that doesn't pay their bills. They don't care if you are unemployed and they don't listen to you at all.You're lucky to get a wird in edgewise and if you do, then you're the one being rude and belligerent. Don't know how these people can sleep at night. I would rather be a "housewife" then to do their job, since their job is apparently to demean, insult, harass and threaten people. Stay away from any apartment properties run by Stephen D. Bell too because apparently they neglect to tell you what you actually owe until the amount has already been sent to collections.

I just called this company after finding a collection on my credit report for the first time, even though the debt is from 2 years ago... my roommates never paid their share of our last months rent plus late fees plus carpet fees etc... and now (only now) I am finding out about it. I have otherwise great credit and never miss payments. I paid my share of the rent but because we all signed the lease together I am responsible for this debt. So I call today to ask them how we fix this, the guy I spoke to was both condescending and rude, offered no help except to tell me to pay it in full myself and collect the money from the others because they can't get in touch with them. I told him I would not pay it by myself, they are equally responsible, he threatened me, told me I was wasting his time and hung up. I have never been treated so poorly by anyone, I never raised my voice and even offered to help him get their contact info to resolve this. These people should not be in business.

***HUNTER WARFIELD*** If you are being harassed by HUNTER WARFIELD contact the Florida Attorney General's office - 850-414-3300 and file a complaint. Also contact the Federal Trade Commission - 877-382-4357 and file a complaint. As soon as the FTC gets enough complaints they file a class action lawsuit. Everyone needs to complain the soon the better so these people can be put out of business.

Renee