I recently moved into a property rented by the said agency, I had relocated from Gauteng to Durban and trusted the agency to ensure that all was handled and dealt with. Upon arrival at the property I called the agent out as the security at the premises was almost non existence, and we left afraid, all was communicated on several occassions and to no avail was any security conditions changed at the premises. On the 31st of July my family, mum and 2 kids( aged 12 and 6yrs) were held at gun point in the house whilst I was out on an errand, this left my family traumatised and they refused to live at the house. I contacted Hunters and notified them with the case no as I had the police, detectives, all out at the property when the incident took place and they all agreed that the security was appalling. Hunters was indifferent and could not care less as to the danger that my family were in whilst living at the property. I had to move my kids into a hotel for the month of August I did not have alternate accomodation, this incurred more costs, I had to pay another deposit and advance rent to have a place to live again, to date I have received my deposit from Hunters, they remain indifferent.