I bought a pair of shoes in June, at Hush Puppies The Glen. Two days later, I left for London, and on arrival found that I had been given the incorrect shoe size (size 5 instead of size 6). I wore the shoes maximim 2 hours the next day, because I had to get to meetings and find myself a new pair of shoes (that fit!). No guessing how painful that was! .Travellers know that you can take only 27kg on international flights, so you're limited to the essentials! On return to SA, I called on the store and requested that the shoes be exchanged. The manager on duty refused to exchange the shoes, arguing that because I wore the shoes, they were no longer fit for re-sale! The fact that the incorrect shoe size was dispensed, was totally ignored. I was even asked to demonstrate that the shoes do not fit! I was told to lodge a formal complaint, and submit the shoes for 'investigation' . What is there to investigate - the shoes don't fit!

Telephone calls to HP Headquarters did not help either - I was made to feel that I had comitted the ultimate sin by wearing the shoes! The shoes were still good, but for marks on the soles I lodged my complaint on 220709, and have not heard from HP since!