12th November ‘2007.

From : Tapan Mukherjee
E/P/6, Sarat Bose Colony
Haltu
Kolkata – 700078


To
The Managing Director
Bata India Ltd.
6A, S.N.Banerjee Road,
Kolkata – 700013.


Sub : Complain for defective Shoe Replacement.

Sir,

This is to bring to your kind notice that I am a regular customer of Bata India Ltd. last 15 years. Recently I have purchased one pair of Hushpuppies Shoe from your branch Hindusthan Park Bata approx one and half months back. Within a short period the pasting of the shoe comes out. The cost of the shoe was Rs. 2499/- as to my knowledge goes. Unfortunately I have lost my cash memo. I went to your branch Hindusthan Park Bata for complain and ask your employee for your Branch Manager. Some of your employee told me that without cash memo we can’t do anything. I never expect such comments from your end.

Your product has an International Reputation and there fore such type of defects certainly do not speak well of the Bata Shoe Ltd. The shoe for the front looks it still new and never I had any earlier problem with your product.

Once again I am telling you I have lost my cash memo.

So I hope that you will consider my case favourably and give order for suitable measures are taken with intimation to the under signed as an early date.

Thanks,

Yours sincerely

Tapan Mukherjee