I have bought a New Hand Set and got an Hutch Prepaid connection along with that of 9811 Series.

I have then converted it to a Lifetime incoming connection by paying 495 RS. Now the real surprise starts.

1.) I recharged it with 50 RS and even after promise by the company that I would get a full talk time on every recharge, I got only 28 RS out of it, No issues on this.

2.) Then one night I had to make an urgent call and when i saw my balance got reduced by almost 50 RS and my account was not having sufficient balance. I called customer care and the response was that " there was a problem in 9811 Series and your account would get credited with the deducted amount within 48hrs, is it not amazing a person who has to make an urgent call in the night when all the shops has closed sees that his balance as been reduced automatically without doing anything has to wait either till morning or for 48 hrs, and by then he might have died. Great services provided by hutch.

not only this when I told the executive to transfer the call to his senior, he put me on hold for almost 30 minutes and then i have to cut the phone deliberately, who can wait for so long???

And they customer care number was keeps going busy after that; this is the most ridiculous thing I have ever seen.

3.) Unfortunately my mobile got lost after few days, I have logged a complaint with them to block my mobile number and issue me a new sim with the same number, they told me I need to visit any hutch shop for that, and I did that also and got the new sim, and they promised me that my number would get activated within 4 hrs, and now the another surprise, after waiting for 4-5 days I called Hutch customer care after many tries I got connected, and the executive told me that we can not do anything and I have to visit the same Shoppe from which I got the new sim, now can anyone tell me that if a person need in emergency and not in the same city then how he can visit the same shop from where he bought the new sim???

And the same case was with me... not only this there floor manager (Delhi BPO) Mr. Harmeet Singh also not talked with me politely.

Every time when ever I need Hutch to be with me they were not with me, and they say "You and I in this beautiful world" and my world is not at all beautiful with them.

Very rude customer service in cochin. In fact they have barred my calls to customer service. They have asked me not to call the customer service for another 24 hrs. Would you be able to tell me what am I suppose to do.

I had got a message from HUTCH regarding including my number in the DO NOT DISTURB list. It takes 72 hours to get activated.I sent a DND message to them and even after 72 hours i.e. 3 days i keep getting promotional messages from them. I simply hate those useless unwanted promotional messages.

I took this connection in October 2005. In September 2006, I paid a refundable security deposit of Rs. 1500. In November 2006, I requested the company to refund this security deposit. The company informed that it will take 2 weeks. After 2 weeks when I approached them, they informed that cheque has already been sent to my mail address. Since, I did not get the cheque, I again visited their office and they were clueless as to why no cheque has been sent. In the meantime, I had already shifted from Bangalore to CHennai. SO it was difficult for me to travel. However, I have taken pain to travel to Bangalore again and again and everytime they said that they will let me know about the status. And till date they have not responded to me.

I m using Hutch Connection from last 3.5 yrs. About 1month before suddenly the signal became weak in my office. I was unable to make or receive any calls. I compalint to hutch customer care. Everytime I was told that u will be contacted in next 24-48 hrs but i was never contacted. I again lodged a complaint after 7 days, Still nothing was done and i got the same answer. 3rd time i lodged complaint on 27 July and talked to their supervisor, Dharvender Rawat. He told me hw iwll arrange a call from network dept. in 15 -30 minutes but no call came. I called back and he told they will call me on 28th. Network team called me on Sat evening to know about details of problem. On Sunday, the called to ask if the roblem has been solved. As i was not in office where i face this problem, I told them to call on Monday. I didnt receive any call on Monday, Dharvender Rawat is not picking the phone. I talked to customer care and they told this problem will take 2 months to get resolved as my office area has signal problems. When i told them that from past 3.4 yrs there was no problem, they had no answer. I asked thm to connect to their supervisor or network team. They didnt connect me to their supervisor and told me they will arrange a call back from network team in 58 hrs. From 9 to 9 I am in office, many of my urgent calls are missed. To get details I have to send a paid sms of Rs2 to 303. Almost 100Rs has been spent on that. Now they say they will activate this service free of cost but u wont be able to make or receive calls. Whats the use of the phone connection if I cant use it. Pls tell me what can i do and what is the procedure to file any complaint.