I received my August 2007 bill on the 4th of september 2007. I was surprised to receive a bill indicating a blackberry service activated Rs. 899=00 and Hutch Access = 199 and My monthly plan also changed to another plan. I was surprised that how can hutch do that without talking to me.

I called up helpline on the 3rd and the executive told me that the service was activated by a request they received via email. I said again and again that i have not sent any mail to verify i asked him for the email address from which it is sent but he refused to give me. I asked for a conversation id to take it further as he refused to lodge the complaint. I asked to speak to his supervisor he kept me on hold for 20 mins and finally the line got disconnected. I called back again and this time spoke to the supervisor who lodged the complaint and promised me that i will be contacted by the back team and this matter will be sorted out within 48 hours. The complaint no. was 273532934.

Till 7th sept no one called me and finally i called again and was this time informed that the activation was done not by email but by telephone by a guy name ashish. I questioned how can anyone call and activate services without t hey checking who is the owner of the services. This time i was again given a complaint no.27589192.

On the 11th i called up again and again the same old story 48 hours someone will call you. No one calls you. I even marked an email from to Mr. Rajesh Shetty who is their Grievance handling in charge. But failed to receive a response till date.

On 16th September i visited the Hutch Center in the Hypercity outlet in Malad. The manager came to attend us only after the executive didn't know what to do. She was extremely rude and absolutely a stubborn lady who doesn't understand how to deal with customer who has got such bad service from the company.

She asked for another 24 hours, i asked her what about the assurity that the of their guys have given me and none have responded till date. She said she is giving me her card. What and h ow is her card going to help. She too didn't offer any solution and her final words were if that is not enough then i am not even writing down the complaint. So despite having visited a gallery which is made to help out customers. We get absolutely no response and on reverse we are humiliated in front of other customers.

Am moving to TRAI and consumer court. I am out there to show companies like HUTCH that they can't take customers for a ride.

This is total harassment on their side.

Regards,
jasmeet.

This is with reference to my correspondence with Hutch Customer Care executives <Deepak and Karim> regarding the deactivation of my number 9819170085. I have been holding this number for more than 4 years and now i am shifting to another network for personal reasons.

I have been speaking to the customer care since last 2 days and they have been not deactivating my number for reasons not known. Every time i was either kept on hold for more than 15 mins or i was given 10 new schemes and my request was not accepted.

Finally today just a day before my billing cycle i was told to visit the Hutch gallery to deactivate the card. It was very disappointing that i was not told initially of the process and now i feel it is not the right service to such a vintage customer.

Dhruti Kotecha.

Requested hutch people to deactivate mu hutch access and they confirmed me the same and also send me confirmation sms for the same, But to my surprise next month I got the SMS that Rs 199 has been deducted from your account. When i inquired the call center guy told me that it is not deactivated. This is black mail and unethical way these people are working.

Come on guys!

For the last 20 days, i have complained so many times in the customer care and in the walk-in hutch shops about the charges deducted for every call from my account. as promised by hutch, in my plan that the hutch to hutch call would be of 25 paise, but they are keep on deducting Rs1.99 . It is very pathetic from the company like hutch to give such support to customers and also the signal strength of hutch is really bad. presently i am in sector 71 mohali, hardly 400 mtrs from hutch corporate office and their signal strength is very very bad. i had very good impression of vodafone in UK but in punjab, i think it is hell. i even gone to your corporate office to meet the manager today and after 45 minutes of standing in sun, i finally got the visiting card from security to meet to "SHIMPY WALIA" after they talked to him/her on phone, but i had waited for approx 20 minutes again to talk to him/her but she did not pick up the phone and i had to come back without meeting him/her. It is really a very bad support by hutch. If this feedback really concerns you, then take immediate steps to resolve my mobile issue and also revert back the extra charges deducted by hutch. After that i sent them two feedbacks on their hutch site and also sent a mail but still there is no impact of it. I THINK HUTCH IS A TELECOMMUNICATION COMPANY WITH SO MANY COMMITMENTS AND WORSE IS NOTHING IS MET. WORST CUSTOMER SUPPORT AS EVER IMAGINE... NOW I WILL GO TO CONSUMER COURT AS THAT IS THE ONLY PLACE FOR SUCH PEOPLE.

When i call from my number to speak with customer executive, its not getting connected, so i call from my friend's mobile and requested them to provide the connection of speaking to executive but no action taken.