I had taken 2 hutch connections from Dombivali west Hutch shop, viz 9920321979 & 9920431977 on 15 june 2007. My verification was complete. My documents were submitted. TAT was given of 72 hrs.

However since last 7 days those lines are not yet activated. Called hutch care says contact gallery. Contacted gallery on 20/07/2007 again it was assured it will take 2 days doc is incomplete again submitted the same but till date its not yet activated.

Plz advice smb!

The following e-mail message was sent to Hutch without any response:

Dear Sir,

One of your Dealer came to our Office on Saturday ( 9.6.07) and sold one post paid Hutch connection to us inspite of being fully aware that we did not have a spare Mobile set. Therefore, he did not test the connection on the day he sold the set. But eventually when we did buy a set from NOKIA counter ,they found that the set is giving a caption "Insert SIM card" inspite of the SIM card being inserted inside the set. The Representative of NOKIA also tried your SIM Card on 2 of their Mobile set but the same caption appeared.

Your dealer gave us the name & Telephone number of one of your Hutch Employee (as stated by the person ) named Mr. Raja Mobile No: 9836556644 , but please note that his Mobile remains switched off even during Office Hours .

Hence , either you please instruct your Dealer to take back the Connection (i.e. SIM card) or give us the connection . But doing none will not serve the purpose on either side.

IMSI No: 4058035 & Mobile No : 9836455384 (as printed in your connection packet).

I have been overcharged for many calls by hutch and every time i complain there is no response from Hutch. Beware!

I took a connection on 1st June 2007. Verification was not done by those idiots and my line was disconnected on 5th june. They wanted me to make an interim payment of Rs.376. I fought with them and got it released. Those bastards gave me a credit limit of Rs.500. Within 4 days my unbilled usage came to Rs.536 and my line was disconnected. When I call the f**king customer service, they say nothing can be done. Now I have taken a connection from Airtel and my credit limit is Rs. 1500 without verification being done. The Hutch bastards know that I work for ICICI and they know I live in a own house. For a person like me, they give a credit limit of 500. Imagine what will be the credit limit for a person who is employed in a lower level. I have never seen a worst customer service like this. I'm trying to log a complaint through the link http://www.hutch.in/contactus/contactus_feedback.asp, and it doesn't accept my complaint. I really have a doubt whether they are working in the office or are the vice presidents are screwing their subordinates. I have never experienced a worst service like this in any other industry. MOTHER F***ING BA***RDS OF HUTCH, PLEASE TRY TO IMPROVE OR YOU WILL VANISH.

Re: Hutch

On 23rd I get connected with Hutch as a Prepaid Customer. I fulfilled (Photo & Residential Proof) all formalities to your dealer M/s Balaji Cell Shoppee, Manali, Chennai – 68. At that time I felt very happy with your service.

On 29th Evening 4.30 pm they barred my outgoing facility without any prior information and they threw me away from Hutch Customer. They didn’t informed even by a SMS (Is this the way of handling a Customer?) also, alternatively Every day I disturbed by your SMS Advertisements.

I informed M/s Balaji Cell Shoppee about the Call Barrings and they replied there is no problems with their-self and they sent all required information to Hutch.

• Is this the way of handling a Customer?
• What communication problem you have to get the proof?
• Is 6 days not enough for gather informations?

I called Hutch Care on 31st 10am they didn’t analyzed my details from the dealer straightly they tells you didn’t fulfilled the requirements and you have to give photos and id proof for your further continuation of connection.

I am study in my way that I won’t give my photos and other information again and it is your mistake you didn’t collected properly from your dealer.

The mistake should arose through:

• Your Dealer
• Your Staffs
• Or your way of keeping records

Instead of these you made me a fool and I felt about my worst experience with you. I am in a remote area and I have no phone connection apart from your service. On that day (29th) my officials taken me that I was leave and there was a remark in my profession also because of ex-communication.
“A good and real advertisement is always keeping constant customer”.


Are you taking part of my sufferings of these
• My one day salary - 333.33
• Communication allowance on that day - 25.00
• Conveyance allowance on that day - 50.00
• Phone Charge Variance (.75 Ps your plan to2.00Rs STD Booth rate) 1.25 X 60 call - 75.00
• Total Rs. 483.33

I hope you Take necessary action in this regard with concerned persons
o Balaji cell shoppe
o Your staff
o Your record keeping
o Or with Me

Regards,
S.Murali
9841028526