I bought this warranty when we moved to our new house on 8/1/2009, assuming that our house was covered, yesterday on 4/20/2010 our Ac was not cooling, so we called HWA and a Ac technision came over and checked our Ac unit downstairs, he said that the compressor is leaking freon & needs to be replaced.He collected his $60 & left .he said that HWA will be contacting us after they approve the claim.The second day I had a call from Tonya from their office & I was told that they would not approve the claim, because the unit is not big enough for the size of the house, even though I have two units in the house equals 6 ton for 2500 square feet house, I explained to them that the house is 19 years old & the system has been cooling the house just fine without getting any where with these people.They took my money for two years & they simply does not want to pay, they try to give any excuse to getaway from covering things. This is a Scam, Please do not waste your money on these people, they will gladly sign you up over the phone & take your money but when it comes time to fix things they will give hell .
I will be filing a compaint with the Tx attorney general & the BBB against these suckers, & if any one interested in filing a class action suit, based on all the complaints I see online, I am in.