ANY UNSATISFIED CUSTOMER CAN FILE AT
https://secure1.state.mi.us/complaints/consumer.aspx

PLEASE DO
IT ONLY TAKES ABOUT 5 MINUTE TO FILE
THIS COMPANY UNDER ONE OF IT'S 3 NAMES (SAFEHHO.COM) HAS AN "F" RATING WITH THE BBB

THIS WAS MY EXPERIENCE:
THE COMPANY SENT ME 2 DEFECTIVE PRODUCTS, THEY LEAKED. I WAS PROMISED A 4 CELL (BETTER) PRODUCT TO REPLACE THE PREVIOUS 2. I RECIEVED AN SINGLE CELL. AROUND SEPTEMBER 2009 I FIRST ORDERED A EXTREME 180 HYDROGEN DRY CELL. I MADE CUSTOM MOUNTS TO PUT IT ON MY CAR. THE RESEVOIR TANK STARTED LEAKING IMMEDIATELY. IT ORDERED A REPLACEMENT, AT MY COST AND REMOVED THE LEAKING UNIT. I RECIEVED THE NEW TANK A COUPLE WEEKS LATER. I PUT THE ENTIRE UNIT BACK ON MY VEHICLE. I THEN NOTICED THE REPLACEMENT TANK AND THE CELL ITSELF WAS LEAKING. I EMAIL THE
COMPANY. THEY EMAILED ME BACK A PREWRITTEN EMAIL THAT THEY WERE SENDING OUT TO ANY CUSTOMER WHO COMPLAINED OF LEAKS. I READ THE LETTER. IT STATED, AMONG OTHER THINGS, THAT THEY REDESIGNED THE RESEVOIR TANK AND TESTED EVERYTHING FOR 1 HOUR. MY REPLACEMENT RESEVOIR TANK WAS THIS NEW DESIGN AND IT WAS LEAKING IN 2 PLACES. IN THE EMAIL HE PROMISED TO FIX THE LEAKS AND GIVE OUT COUPONS AND SOME FREE ECTROLYTE AND OTHER SMALL STUFF TO MAKE UP FOR THE MISTAKE. I WROTE HIM BACK A VERY LONG EMAIL DETAILING ALL THE WORK I HAD PUT IN AND TOLD HIM THAT I DIDN'T WANT ALL THE "GOODIES" HE WAS GIVING OUT. HE ASKED ME WHAT I NEEDED TO MAKE IT WORK. I REPLIED THAT I WOULD FIX THE LEAKS MYSELF BUT I NEEDED GASKETS TO REPLACE THE DEFECTIVE ONES IN THE CELL, HOSES TO REPLACE THE ONES I CUT (I HAD TO CUT THE HOSES TO TAKE THE CELL OFF) AND HOSE CLAMPS. I DID NOT REQUEST FITTINGS OR TEFLON TAPE BECAUSE I ALREADY HAD THEM. I GOT NO RESPONSE FOR DAYS. I CALLED THEIR OFFICE (DURING BUSINESS HOURS) THE PHONE DIDN'T EVEN RING IT JUST WENT STRAIGHT TO A FULL VOICEMAIL. SO I COULDN'T TALK TO ANYONE OR LEAVE A MESSAGE. I GOT SPOOKED AND REVERSED THE CHARGES ON MY CREDIT CARD. THE NEXT MORNING HE WAS CALLING ME. SUPRISE! HE SAID HE DID NOT WANT ME TO FIX THE UNIT INSTEAD HE WOULD REPLACE MY 2 CELL UNIT WITH A 4 CELL IF. I TOLD HIM AS LONG AS
IT HAPPENED QUICKLY BECAUSE WINTER WAS COMING AND I WANTED TO GET IT ON MY CAR BEFORE IT WAS TO COLD TO WORK. HE ASSURED ME IT WOULD. THAT SAME DAY I MAILED THE UNIT AND CALLED THE CREDIT CARD COMPANY TO CANCEL THE REVERSE. A WEEK WENT
BUY HE STILL HAD NOT SENT IT. HE SAID I NEEDED TO SIGN AN AFFADIVIT WITH PAYPALS SO THEY WOULD RELEASE THE FUNDS TO HIM OTHERWISE HE WOULD NOT SEND IT. I CALLED PAYPALS AND GOT NOWHERE THE PEOPLE THAT DEALT WITH THAT WERE NOT IN THE OFFICE. AT THIS POINT THE WEATHER WAS TURNING COLD, I MISSED MY WINDOW OF OPPORTUNITY.
EVENTUALLY AFTER HOURS ON THE PHONE WITH PAYPAL I GOT IT WORKED OUT. I NOTIFIED HIM. HE SAID HE WOULD SHIP IT OUT THAT WEEK. 3 WEEKS GO BY. I KEEP EMAILING BUT I GET NO RESPONSE. I FILE A COMPLAINT WITH YOU THE BBB AND COPY AND PASTE THE
COMPLAINT TO AN EMAIL AND SENT IT TO HIM. HE SENT THE UNIT THAT DAY. WHEN I RECEIVED THE UNIT I CANCELLED THE COMPLAINT. I PUT THE NEW UNIT ON MY CAR AND USED THE NEW ELECTROLYTE. IT WASN'T WORKING RIGHT (ALL THE FLUID COULD GO RIGHT
THRU IT THIS INDICATED THAT IT WAS REALLY JUST A SINGLE CELL) AND THE NEW ELECTROLYTE WAS EATING THE SEALS. I TOOK THE UNIT OFF AGAIN. I TOOK THE CELL APART PLANNING TO REBUILT IT INTO A 4 CELL. I LOOKED AT THE PLATES AND THEY LOOKED LIKE SWISS CHEESE, THERE WHERE A TON OF HOLES DRILLED IN THEM MAKING THEM
WORTHLESS.
HE FIRST SOLD ME A DUAL CELL.- %50 EFFIECENT
HE PROMISED TO REPLACE IT WITH A QUAD CELL %100
I ENDED UP WITH A SINGLE CELL %25 EFFIECENT