Ordered from them because site says:
1.) "Orders placed before 2pm will be shipped the same day" WRONG! Placed/paid order at 09:00GMT
on a Monday. Sent to me on Friday.
2.) "With our DHL express delivery you receive your parcel within 2-3 days. " WRONG! took 10 days.
3.) "Discreet orders" WRONG! order came in a box that disclosed with what was in big bold print on the side of the box.
4.) "You may also contact us by e-mail. Assistance pre and post sale by staff qualified, specialised in the characteristics of the products and their installation." WRONG! No answers to emails. Phone numbers never get answered.

My advice is order from another place this one sucks.

I have sent three emails after submitting an order with Hydroponics.eu requesting they cancel my order due to an extremely slow and unorganised service, one to [email protected], one to [email protected] and another to [email protected] stating that I want to cancel my order with you due to the dodgy service they are offering.

I placed the order on the 14/08/2009 @ 9.39 with the impression that it would only be a few days to delivery which the site offers supposably ----- "With our DHL express delivery you receive your parcel within 2-3 days", which was the reason I placed my order with them.

It is now the 01/09/2009 and today I recieve an email stating that my order will be shipped in 5-6 working days which I dont want.

I have also made dozens of calls to the so called helpline that seems to be busy all the time regardless of what time you ring..