I saw the t.v ad for hydroxatone and ordered it. I was supposed to only pay shipping charges, ($6.95). I have received three shipments since the first week of his month, and have been charged over $700.00. I went to my bank yesterday, and they cannot help me, they said. I used my debit card but lost a few days ago. I called the bank to let them know it's lost and still keepcharged, even though I cancelled it. I'm appalled over this, espially since they didn't even give me thirty days to return it, and every time I call, I get the run around. I called back today to try and cancel the membership again, but they "were suddenly in ameeting, and that they would call back within thirty minutes". Of course I never recieved a call back. I am on disability, and this makes me sick to my stomach because now i'm afriad I won't be able to cancel in time, and (or) they will keep getting away with stealing my money and I won't be able to pay my bills. What in the world can I do???

I ordered trial of the Hydroxatone product from ad on TV. When I check the internet (unfortunately too late) the next day for reviews and info I noticed all the MANY complaints about the product and the almost impossible refund process. There have evidently been many people experiencing what I am now. I immediately tried to calltheir customer service line which has been out of service for over a week now and may have never worked. I then called the order line on their website and was assured by a manger named Rick that I had nothing to worry about and he would cancel my order and have customer service call me. No one ever called so now several days later I called the order line again since the customer service line is still not working. I talked to a supposed manager again this time his name was Gary. He assured me that he would do the same thing that Rick promised. The customer service is supposed to call me back with an RMA so that I can return the unopened trial products and cancel my auto ship agreement. I have also sent them an email today to their customer service address asking for an RMA # too. I am probably going to cancel my credit card today just because I don't want them to take any more money from me than the $6.95 they already deducted. THESE PEOPLE DO NOT OPERATE ON A VERY PROFESSIONAL BASIS AND I THINK THEY SHOULD NOT BE ALLOWED TO DO BUSINESS ANY MORE.

i cannot get a live person to answer phone, i have sent 3 emails & no response, i am trying to return all product and they wont send me a RMA and i am trying to fedex product back to them with signature required however fedex does not ship to PO box & i have no physical address for them!

And they continue to charge my credit card

Very deceptive - offer free trial and when you call and order they say you can call and cancel but when you do, then they tell you to return the creams -and continue charging - has been a nightmare -