Hyper Auto Parts

5 stars
(2)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(4)
Category: Automotive

Contact Information
Hawaii, United States

Hyper Auto Parts Reviews

August 22, 2011
Amazing service and speedy delivery!!!
Got my stuff within 7 days and they have excellent customer service. Thanks hyperauto.
August 22, 2011
Cheap Seats but Great quality!
I ordered a pair of racing seats after reading some reviews about the company online. At first I was scared but I'm so glad I ordered from them. Not only did I get the best price but I got the seats within 10 days as promised. The seats look great!. I will definitely order from them again!
J to the A to the S to the O to the N May 25, 2011
No refund
After deciding to cancel my order because I didn't want to pay an extra $250.00 on top of the $150.00 dollars for shipping (I live in Hawaii), I requested Hyper Auto Parts to cancel my order and refund my money. The employee on the phone was really polite and said "sure we will refund your money no problem. It will take 7-10 business days." After I call back a week later to check the status, a didfferent employee informs me that "the refund was never processed and that it is going to take another 7-10 business days." TALK ABOUT A RUN-AROUND. DO NOT ORDER FROM Hyper Auto Parts. They will take your money!
Alex's nightmare April 5, 2011
Racing Seats
I wish I would have read this board prior to trying to puchase seats: Stupid Me! I tried to order black with orange racing seats and got a response via email that they were not in stock, but they had orange with black. I approved this change and received an email from Alex "your order has been changed to orange and black, we will send tracking number by email (this was 3/22/2011). After numerous attempts to contact them via email & numerous phone calls for the tracking number, on 4/4/2011 I actually talked to a representative on the phone. She stated that the product was out of stock and had not been shipped. She knew nothing about Alex's email saying that they were shipped. I questioned to be sure "you haven't even shipped them yet" and her response was no. I cancelled the order immediately and am attempting to file a claim for refund thru Visa. Anyone that is considering this company, beware, this is obviously a scam. Any company that takes money knowingly not having the product available are just common thieves.

It is almost humerous, the only good remark in this complaint sections is "IT ALEX".
DonaldKBerry August 30, 2010
Defective Seats
When I received my seats and opened the cartons I noticed one seat that was defective. I called to an RMA# and was told I couldn't return the seats because I had opened the box. I ask this person (Pam Kaur) on the phone how else could I tell if you shipped me the correct product and that they were not damaged or defective if I didn't open the box and she said sorry but that is company policy. After months of fighting with these people they told me to ship the seats back and they would credit my account minus shipping and a 30% restocking fee. Well it's been more than a month since the seats were delivered back to them and I have not received credit nor can I get them to return my emails. Very dishonest company and would strongly suggest not ordering any thing from this company.
KimJ75 July 25, 2010
Buyer beware
I ordered some seats from Hyper Auto parts.The seats were at a good price, So I ordered them. I got a e-mail confirming my order.About the time another e-mail said the seats I ordered were on back order and could be on back order as long as 30 days.They offered another choice.I called them to talk to them.During the conversation, I asked, wonder if I decide to cancel my order, I was told that their would be a 30% restock fee.I said how could their be a restock fee when I haven't received the seat yet and you don't have the seat in stock.I was told that it was company policy.The last line on their guarantee states, If for any reason you are not completely satisfied with all aspect of our product you may return them for a full refund minus (I don't know what that means, maybe it's the 30% restock fee they didn't tell anybody about) and shipping, their again I have nothing to return.I also read their term and conditions in their was refund information.It did state the I was subject to the 30% charge. The key word here is subject. As I said before, how can a company charge a restock fee when they don't have the product in stock and I haven't even received the product.I also wanted to talk to the manager, they haven't return my calls.This company is deceiving.I have called my bank to dispute the charges.Buyer beware

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