Hyundai / Santro XING

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Category: Automotive

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India

Hyundai / Santro XING Reviews

July 15, 2007

Duplicity and worst service

Re: Hyundai Service Station

With great frustration & deeply annoyed by HYUNDAI authorized service station, I want to acknowledge following complain I written to Hyundai India pvt. ltd. to every person who want to purchase Hyundai car or already purchased. I have faced several serious problem since 3 years after taking santro from NAVJIVAN MOTORS, SURAT. As I had earlier complained on (Saturday, October 29, 2005 2:50 PM) regarding silencer replacement & that problem solved after your intervention as dealer completely reluctant to do so & for your kind knowledge silencer replaced by your authorized dealer was duplicate which is a serious crime from dealer side as well as your side because dealer in fact representing you only.Whether any customer can expect so daring by a dealer that a so vital as well visible part of car replaced will be duplicate. This is to be noted very seriously as it representing your culture & workmanship which a cheater only can do. I am having photograph & receipt of all wrong doings.This was rectified later on by my alertness. Now I would like to tell you second story.

Front wheels of my car was getting very hot after running a little distance & pick up was worst. I reported this problem during every last 4 servicing in last 3 years but everything got in vain & they have rectified nothing. My car was getting hot as before servicing. I am living 100 Km away from Navjivan, Surat & for servicing only I used to visit this dealer as is costs me Rs 1000/- in single trip petrol expenditure. During the above period my car was either under warranty or extended warranty. I lost interest in my car completely as the dealer have make up wrong theory in mind that it will be never corrected. But for the God sake this problem was rectified by simply replacing a brake master cylinder by analyzing a low level mechanic in the same service center who never had given little attention to this chronic problem but this this time they charged hefty. This definitely shows your lack of sincerity to your customer & product you are selling in the indian market.

From that day till date I am following this complain daily either through your customer service personnel sitting at 1800-11-4645 along with the dealer but not a single action initiated from your end to arrest my complain & give me back the monetary loss as well as mental agony I suffered in the last 3 years. Every time your customer service personnel told that complain in under progress & forwarding the case again on high priority basis. At the same time dealer told that they have sent the letter to Hyundai for reimbursing. But so far no one has informed me about conclusion you have taken.

But today I had given last date to address my problem as required by your customer service personnel Mr. Sandeep Power & after lot of following up to him, He informed that dealer informed him that they will not compensate the bill as required by me.As I am accepting this is a final decision taken by your company because no one is there in your company to address the customer grievances. You people has left everything to your dealer whether they are tarnishing your image & committing wrong with this customer. Now onwards I am free to take all necessary action which includes publicizing the above incident to print as well as digital medi, reporting to different websites as well as in government consumer protection sites apart from filing litigation against HMIL in Indian court of law.

As I do not have phone nos. of your top management so far & hence I am unable to communicate with them.I will not be responsible for any loss occurred to HMIL due to this fact finding & work culture about your company & acknowledging to Indian public about the reality of HMIL so that other people will not be trapped in myth after seeing nice ads by your company. I have given you sufficient times of more that one & half month to address this tiny problem.

No phone calls from the dealer will be entertained. Only original Hyundai management representative phone calls will be entertained here after for any further clarification. My department may also follow up this case because I am government official.

NAVIN KUMAR

December 1, 2006

Fraud by Hyundai Dealer at Pathnakot, Punjab India

I purchased Santro XO(Metallic) color Real Earth bearing Chasis Number MALABSIHR6M959319*J & Engine number : G4HG6M945918 from Your Dealer at Pathankot “ NOVELTY HYUNDAI” Mammun , Pathankot. On 18/10/2006 Paying a draft of Rs. 3,75,910/-. Before Purchasing the car I was Offered different schemes and with detailed negotiations following deal was finalized. The Dealer offered me the following:

1. Free Comprehensive Insurance. 2. Free Accessories like Stereo MP3 player(Hyundai), Car center locking remote, Seat Covers, Mud Flaps , Mating, Fog lamps. 3. Tube less Tyres having cost 4000/- ( Four thousand only) more than the Company fitted Bridgestone Tires ( As told and Promised by Sales Executive at the time of Deal) 4. Rs 6000/- ( Six Thousand only ) cash Discount against MRP i.e. 3,81,910/-. The total benefits as Per Sales Executive Promise are worth about 45,000/- . This Offer was written on Paper and was duly signed and stamped by Sales Executive.

When Car was handed over to me the main booklet was bearing Tyre Serial Numbers 3506, 3606,3606 & 3606 but Tires were replaced by Apollo Amazer XL tyres. I objected Immediately and reminded them that they promised me rather lured me for Rs. 4000/- costlier than then fitted tires. They ascertained that these tires are costlier as per their Promised in the Deal but on inquiry on Mobile from My sources I was Shocked to know instead of giving me Benefit of Rs. 4000/- they have replaced my tyres with comparatively inferior ones and defrauded me of Rs..6500/-(Six thousand Five Hundred only)(4000 + 2500(cost difference of replaced tires). Immediately raises voice and argued on that on realizing that their fraud has been exposed they replaced tires with another tyres from some other Car having different Batch Number 3706 for each tire. I asked for my original tyres Their replied was that those tyres are not with them now(Perhaps gone to Grey Market in 15 minutes ?).

As a right I asked them to refund me Rs. 4000/-( Four thousand only). They Planly refused to pay back. When Contacted the Branch Manager Mr. D.K.Sharma he admitted the fraud but gave a very strange , painful, irritating and awkward reply “ This is not fraud this is all business tricks we play with customers because in the era of competition we have to do such frauds” and accepted that tyres which he replaced in the Name of superior Tyres were inferior and were made Tubeless after removing tube from normal tyres and replacing nozzle. They admitted that they did it deliberately and very boldly and shamelessly accepted that I(me) was lured and they will not pay back any thing.

You are requested to please ask your dealer to refund me Rs. 4000/-(Four thousand only) and stop this fraud hence forth. I am trying to procure the list of already defrauded customers.

I wonder if the Manufacturing company is also involved / is in the conspiracy with the dealer to defraud its customers of at least Rs. 6500/- under the jarb of giving a benefit of Rs. 4000/- on Tube less tyres . Because in the name of Giving tubeless tyres ( that is too Cheaper from the company fitted tyres). The Bridge stone tyres Each costing around 2300/ each - with the cheaper Appolo amazer XL costing around Rs. 1800/- each. In the name of giving a benefit worth 4000/- on Tube less tyres. Manufacturing Company should stop this fraud immediately to prove that they are not one with the dealer in looting the Public. Company should take this very seriously as it is defaming their name too.

This complaint was filed with Customer relations HYUNDAI INDIA on 30th October 2006 but after that several emails to company and telephonic talks did not revealed any results. I have spent some thousand rupees on phone and cost of mental tension can not be ascertained. Please help me to take this complaint to Managin Director Hyundai India or Korea. I have already mailed to Media relations Global Hyundai but no reply came from there too.