Points in short of the case history are listed as below:
1) CNG missing issue persisted for a long duration. Escaped major accidents due to this problem
2) JBL Speakers washed out during one month post accidental repairing.
3) Car RC (registration certificate) delivery took 6 months. Got my RC after 6 months even that with my regular follow up.
4) Break shoes loss at 14000 kms mileage
5) Hand break lever still not being replaced.
6) Petrol missing problem still persists.
7) Noise still comes while driving car with AC on.
8) Flaw in the fitment of right side front gate. There is a gap in between which is noticeable.

Case History(HR 51 AJ 8820)
This is in regard to the inconvenience, loss and harassment I am facing due to the Hyndai Authorized dealer named Himgiri in New Delhi, India. I bought my Hyundai Accent Car under the registration number HR 51 AJ 8820 on August 12, 2010. This car I bought with Dealer fitted CNG for which they charged 45, 000 rupees. After a month car met with accident damaging the right side door and the car bumper. There wasn’t any damage to the engine. It was completely body damage. Himgiri took one month to service it reasoning out parts are not available they are in transition. Post delivery I could notice that my JBL speaker was washed out and wasn’t responding although I explicitly conveyed them to take care of the front speakers. I got them verified from the Audio System Dealer I purchased from and they said company(JBL) will not replace as they are washed out in water. So there I incurred loss of 5000 rupees. I conveyed this thing to the workshop manager Rakesh but he did not bother to hear that.
Thereafter I escaped major accident due to continuing CNG missing problems. It became the regular practice that point of time that my car was at their workshop on every weekend due to the CNG missing issue. Rakesh promises me that he personally took the rectification of the problem under his supervision but the result wasn’t as promisable as his wordings. This problem continued for months and thereafter when I warn them about lodging the case against them due to the loss and the inconvenience and to the most risk of life then kept my car for 1 day and it was then rectified. The number of visits would have been near about 10-15 times that point of time.
After some time I could realize that there is some problem with the breaks. The car wheels are running smooth and the excel became a hit tight. So I could realize that something is touching the wheel as the rotation was not smooth. I got it checked with Himgiri and get to know that break shoes was touching the wheel and due to which I had to get them replaced with the new one for which they charged me 2500 bugs approx But I was not convinced with the fact that at merely 14000 kms my Car break shoes was replaced and due to the reason it was touching the wheel. I asked them the root cause of break shoe touching the wheel so they weren’t answerable and reasoned out that you need to get it replaced. So I could notice another flaw in their fitting post accident which resulted in a loss of money to me.
On that day itself I saw them Hand break lever slipping cause of which I could not park my car with hand break on I have to park it with car geared. I asked them to replace it as it is under warranty to which Mr. Rakesh said it is not in the stock and will be available very soon. He made some temporary arrangement to fix that hand break issue. But as expected his fix did not worked out and again I asked about the availability of the hand break in their stock past 15 days so the status that time was not available in the stock.
Moving ahead Car started missing on petrol. It is in the period of May 2011(past 9 months from my purchase) I could not start my car on petrol . I reported this issue and I also reported that there is some noise I m hearing from the car while driving. They sent some technician at my office so that I can show the problem. The car did not started so he assured me that he will fix this issue. I also told Mr. Rakesh about the sound I could hear while driving. My observation was that when this sounds is heard the car runs as if the engine is overloaded and when it goes off the engine picks up immediately. This problem I noticed while the Car AC is on and this voice goes on & off while driving with AC on. I showed this problem to another Hyndai dealer named FX in Faridabad but they said you need to visit to your dealer as the CNG kit is being installed by them and we won’t be fixing it. Left with no choice I had to call Mr Rakesh to fix this missing on start issue. Mr. Rakesh me again delivered the car with petrol missing issue fixed and assured me that it won’t be occurring again. I had to rely on his words as there was no option.
Past 15 days the same issue (Car not starting on petrol) recurred. Again Mr. Rakesh asked me to hand over the car to him for 1 day . I allowed so and they kept my car for 1 day at their workshop and delivered me the car. They reported that we have taken the test drive which they perform as a part of their procedure and the missing issue is not reproducible. They handed over my vehicle to me with this missing issue fixed but still hand break and that noise issue was not resolved. After driving for another 10-15 days the same problem recurred. This time I get Mr. Pankaj (HMIL) involved and have asked him to get this issue verified at HMIL workshop as Himgiri is not able to rectify the problem. I explained him the complete history of my car and the inconvenience, life risk and the money loss I have faced due to Himgiri in 9 months. The case is still pending as Mr. Pankaj wants me to again get my car repaired under the supervision of Himgiri at their Wazirpur center to which I am reluctant. On each visit I had to shell money for filling extra petrol so that there isn’t any issue while repairing. This is also an extra expenditure to me.

Hi,
I am in Hyderabad and we are trying to get our Accent Hyundai repaired by Talwar Hyundai service center. The service center is very pathetic I dont know how the owners are proud about their service center. we had the following complaints:

1. Whenever the petrol tank was fulled totally the car would swtich off and needed t switch on and would only run smoothely after the tanks gets half. And the milage is unbeliveable it gives 3 to 5.
2. We had the white smoke coming with horrible smell.

I gave the car at 10.30am on 18.04.2008 to Mr. Kiran Kumar who said he will diagonise the problem and let me know by evening but didnot give any feedback till evening and I had to call them and findout. After much fuss he gave the call to Mr. Pavana Kumar said to be the Floor manager which I doubt.

The solution the Talwar Hyundai guy gave was that the pertol tank and pump was to be replaced with new as the tank and pump was damaged and that if we replace, my car not givr the above said problems. So i had gone with it. We were asked to take the car on 19.04.08.

We went to the service center met Mr. Pavan Kumar he very confidently said that there will be no problem and asked us to run it for 1000km and said we needed to go for overhauling of the engine. Trusting him I had paid Rs. 12, 800 and took my car. Before that I had given the car in 18.02.2008 and was billed Rs. 5, 800.

I had to take my car keys from ther security on which the car no was wrongly written instead of 4500 it was 5400 and saw my dusty car placed near the gate, it was so pathetic I had to clean the car before I could take it out. This shows how the Talwar Hyundai service is. Inspite of informing Mr. Pavan Kumar the FLoor Manager that I will coming to take the car, he didnt even bother to check. As soon as we took the car my husband who was driving said that there is a problem and they had taken us for a ride. We went back and asked Mr. Pavan to test drive but he convinced that the car is ok and wanted us to get it back after 1000kms of running.

The actuall problem which I had been telling them that the car stops when we fill the petrol had not been checked at all, when I took my car the petrol tank was half and it was running fine. They didnot even bother to check on the complaint I had given.

2 days later when we filled petrol, car stopped we somehow managed to take it back to the Talwar Hyundai service center. This time we spoke to the Manager Mr. Kulkarni, He was another over acting fellow pertened to know everything. He had asked for the earlier reports of our car but their people could not find any data on my car which is very strange. Then we insisted him to take a test drive and called Mr. Pavan Kumar. After a lot of agruments Mr. pavan Kumar said he had removed the Fuel tank and Pump on suspicion and not any technical reason and agreed that the tank and fuel pump would have served me futher.
And without any job card they took the car and said they would correct it. And the manager promised that he would come along for a long drive to test the milage and the car condition after filling the car.


They call me in the morning and say that the carborater is the problem and the problem is rectified, the car will not stop it the petrol is filled. They were again Lying, they didnot fill the petrol full to check the problem. After I told them that I will go public they was some action but still I dont know how to trust them.

The owner of the Service center will not be available, so whom to complain about these people who took our money . how will I get my money back if Mr. Pavan Kumar had used his stupid brain and took a wrong discussion. There are so many occasions that I was unsatisfied with the service, they had damaged my car bonnet and it is rusting now, we had to fight to get our mirror fixed eventhough it was in the job card, they didnot check the headlights of the car before giving. The list can go on.

I need help to solve the problem. How can I go public, I need everybody to join hands and takeout some solution. Even the owner should know the his Service center and showroom underneath his nose is horrible . The qoute which Hyundai has "Trust driven by service " is useless in India.