14/03/2010


To Whom It May Concern:

Firstly I can’t begin to explain to you how disappointed and disgusted I am in Hyundai East Rand branch.

We started with the deal about a week and a half ago on 2 x Tucson 2010 demo model vehicles. We are trading in 2 x Ford Territories and there was a short fall on the settlement amount. The Tucson’s were R191900-00 incl. vat, sold at a new price of R239900, giving R50 000-00 and loaded with R50 000-00 to make up the short fall came to R310 000-00.
MFC approved the one and Wesbank approved the other one.

Everything was in order up and till Friday afternoon the 12th of March.
Allen was the sales person doing the deal, along with Jody. Before I left there on Friday afternoon he told me everything was in order and that he will arrange the vehicles to be collected on Saturday morning. He will arrange the contracts and the vehicles and I went to sort the insurance.
I sorted the insurance, put both Tucsons on our insurance and told them to take the territories off the insurance as of from Saturday 13th March 2010. I also arranged with tracker to go and take out the tracking device from the territory and install it in the Tucson on Monday.

But when we got there on Saturday morning to collect the vehicles I was told there is a problem, we can’t get the vehicles and that their GM didn’t want to sign off on the deal.

First, not once was there any communication from Allen nor Hyundai. I had to phone him the whole time, or I had to drive to the branch to get anything out of him.

Secondly Friday afternoon everything was still A-okay and Saturday morning they couldn’t do the deal anymore.
But for a week and a half it took them to structure the deal not once was there any mention of they couldn’t do it, or that there is a problem of any sort.

The banks approved the deal but Hyundai says no?

We were embarrassed and humiliated in front off a show room full of customers.
We were there to collect our new vehicles but instead we just got a “No, Sorry” from Allen and Merlin.

In all the years my family have been buying vehicles and that is from 1970, never in my life have I came across a more incompetent garage than Hyundai East Rand.
Just last year alone including our work bakkies we bought 10 vehicles from Cassey’s Auto in Springs.
My father is I think on car number 64+, my self is on car number 14, my mother is on car number 10, and I don’t even know on what number car my brother is. So this is definitely not the first vehicle deal we are doing, so we know how it works.
If I have to rate Hyundai East Rand’s service on a scale of 1-10 I can’t because there wasn’t any service.

I can’t even drive my Territory now seeing as it isn’t insured, and it is the weekend, will only be able to try and sort it out on Monday, but I don’t know how my wife is going to get to work on Monday because I won’t take a chance driving uninsured.


We gave the deal to Ziggy at the other Hyundai garage and he is busy sorting it out for us. At least he treats a person like a valued customer.

We like the vehicles and want to buy them, there is nothing wrong with the product, but it doesn’t look like Hyundai East Rand wants our business.

The same thing happened to one of my wife’s work colleges, Johan, who also wanted to buy a Tucson. Hyundai East Rand also had issues and stories, full of empty promises. So he literally walks across the road to the BMW garage and bought a brand new X5. Twice the price of the Tucson.
This happened about a week ago and he is all ready driving his X5.

This matter I am going to take further, to the ombudsman, the news papers, the internet and every where I can.

I will not recommend Hyundai East Rand to anybody ever in my life!

Disgusted Customer

Pierre Du Toit