I have not received the registration Certificate of my car till now .Date of purchase of the car is feb, 2009.Please send R.C of my car as soon as possible. Car number is DL3CBH-0952.

I have purchased a Hyundai Verna From Hans Hyundai ( Unit Of Charu Motors (P) Ltd )on 18/10/2007 Registration Date 22/10/2007, Registration Number DL4CND1315. Engine Number D4FAfU361215, Chasis Number: MALCM41VR7M034047. My car is giving Black Smoke and fuel efficiency has gone down drastically and pick up of the car has also gone down of the car and i have visited MGF HYUNDAI 4 times for the same problem they rectify it at that time, but again it starts in week or so. I don't know what is the exact problem but they are not able to rectify it completely. Hyundai is such a renowned company. Such type of service is not expected from such a big company. I don't know whether there is a flaw in the product or in people who are rectifying the same. I have visited service station 4 times for the same problem but no result.

I have purchased one Santro XL car from your Trident Hundai, 100 Feet Road branch on 17th Sept, 2007 and I was promised from the sales person to give Rs. 10000/- exchange bonus to me in one month. Till today I have not received the exchange bonus, I am just getting assurance of another week and each time I contact the sales office. I have been getting such statements from Trident Office since Oct.,2007. I have escalated the issue to Sales Manager, Hundai Customer Care (in copy), a number of times but the same response " Will be resolved in another week". After passing 6 months, still I am waiting for my cheque.

I N Venkata Ramana writing this letter to bring to your notice the agony suffered by me for getting my Car [No.AP9AZ3716] serviced at your Kun Hyundai Showroom. This car is my second car and I already owned a Car of the same model. Satisfied fully with the performance of my earlier car I bought the present car. While my earlier vehicle ran for 70,000Kms in 3years and I have spent less than Rs.10,000/- for its servicing and maintenance. The second car however ran for just 11,899Kms and started experiencing problems. I gave it for servicing at your Kun Hyundai Showroom. Your staff told me that there was an exhaust problem and replaced it. The charges for the same amounted to Rs.6341/-.
My points to be considered for appropriate action:

1) If the diagnosis of the car shows that the engine requires overhauling (confined by both the workshops)

• I believe this is the reason why exhaust got damaged and broken at less than 12,000Kms

• I believe there was a manufacturing problem lending to this and white smoke coming

2) Nobody identified in the last two years that there was a problem with the engine

• I fail to believe that present problems appear only immediately after warranty expired.
(All the two years the vehicles was serviced under Kun Hyundai’s supervision and guidance)

3) Incase there was a defect in manufacturing itself how come two different workshops of the company

• Give different quotes for its same repairs?

• How come they offered to give a huge discount of Rs.7,500/-?

The above situations make me feel that I have been taken for a ride. It is misleading of the management to harass the customers by charging them for no fault of theirs. I am in fact advising people not to buy a Hyundai Car lest they also suffer a similar plight.

4) I have expressed my agony to you and in good faith. I would expect the company to rectify their approach towards the customers

• I also expect the company to reimburse my expenses.
and
• If what I believe is true that and if the company agrees that it was a manufacturing defect then replace the engine with no cost to me.

I expect a prompt response from the management in this regard. Otherwise I shall be constrained to draw the attention of other forums towards this matter.


On the same day I received a call from your showroom asking whether the car in warranty. When I replied in the negative, I was told there was white smoking coming from the car and the car needs to undergo overhauling. For this they informed that the charges would be Rs.45,000/- On further talks with your staff, I was given a concession of Rs.7,500/- only.

Utterly dissatisfied with the service, I have taken car from Kun Hyundai workshop and gave it for servicing and repairing at Talwar Hyundai [where my earlier car also was serviced] the whole check up and repairs costed only Rs.14,772/- only.

A satisfying experience with the performance of my first car made me confident that I would not need a 3year extended warranty. Would this faith in Hyundai amount to negligence? I wonder if I was sold a car with manufacturing defects as my exhaust revealed a problem at such an early stage. Also the moment your staff came to know my car was not in warranty, they quoted me a hefty sum of Rs.45,000/- and again when I put some pressure they reduced it by Rs.7,500/-. I suspect a foul play in this. Shelling out [6,341+45,000] for a car that ran for just 11,900Kms is ridiculous. Its more than a month & half since this episode and I have not experienced any further problem for the car so far. I gave sufficient time in case further problems developed with the car.