Hyundai
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Category: Automotive
Contact Information
United States
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Hyundai Reviews
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CAnderson
April 6, 2010
Bait and Switch loan co-signing set-up
I was desperately in need of a car and have a very poor credit rating due to foreclosure on a home. I had heard that Hyundai had a good program for buying a new car. My 1997 Mazda lost its A/C compressor and would have only lasted 6 more months with a new compressor. My job is 75 miles south of the city I call "home." I needed to get back to work on Monday, and the Mazda breakdown was on Friday. I went to Goettel Motors to look into this program. The new Hyundai Accent (2010) was base-priced at $14, 997. With all the state, license, and "Assurance Program" fees plus $1000 discount for the "assurance deal" at this time, the final price came to $18, 509.00. The interest for the loan from CitiFinancial Auto is 10.9%, surely better than some people are paying. However, I still could not get a loan without a co-signer.
My friend agreed to co-sign. We filled out the paper work, each under the impression that I, the buyer and payer of the account, is the primary owner. By now the total amount, with interest over a 6-year period (72 months), has brought the price to $26.000 +. Also, upon receiving information from CitiFinancial Auto, I am no longer the primary holder, but the co-signer. My friend as AAA credit score. Now, my friend is paying on a car at a heightened percentage on the credit score (mine) instead for paying at an interest rate in keeping with the AAA credit rating. I will never see any improved credit score on my behalf, even though I am paying for this car. Buyer beware! Don't get into this program. It does take affect until the first two months payments have been made. The one advantage and only advantage is that the Assurance program allows you to lose you job, not from being fired, but at no fault of your own. At this point, you may drive the car for 3 more months. If you do not find another job, Hyundai "claims" that you can return the car, being absolved of payment. From other complaints, it seems that Hyundai does not honor its agreements. Buyer beware! Also, many dealers, including Chevrolet, practice this approach to seeking loans for car-ownership. I am seeking legal help with this matter.
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arindam sen
March 30, 2010
Indifferent attitude of people at dealer's workshop
The so-called customer focused people in the workshop of Saini Hyundai in kolkata has a very damn-care & indifferent attitude.
We had bought our getz gls from Saini Hyundai on Sep'08 and have always got our car serviced from their service workshop. However, time & again there have been problems which has been faced while driving the car which ideally should have been addressed during the regular service, that is if they were actually servicing the car instead of just dusting the car.
When these shortfalls were highlighted, apart from being uncourteous they were of the view that we should get the car serviced somewhere else.
Am quite sure that these grievances will not reach the concerned people of Hyundai, however i would suggest people in kolkata to avoid buying or for that matter servicing their car from Saini Hyundai.
Arindam Sen
9910241525
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csiii
March 29, 2010
service
the service department is not helpful at all. yes my daughter may have acted out somewhat but to assume i would do the same is crazy. the manager who i spoke with stated his friend the service manager for six years wouldnt lie about anything if he said thats what happened then thats what happened. i will never give them my business or refer them to anyone. i know it may not affect them but i just wanted to le t some one else know if they are evr going to buy from them. if i can stop someone else from going through the same thing i did i am good with that.
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David Nosnora
February 25, 2010
Failure to honor warranty
I bought a new Hyundai Sonata in part because of its supposedly excellent warranty. But after the recent snowfall in DC, the little motor for my windshield wipers jammed up. Took it to the dealer. They said the damage was caused by the snow, so it was not covered by the warranty.
Turns out if any problem with the car can be said to be caused by something, the warranty doesn't cover it. Given that just about everything is caused by something else, the warranty is less useful than toilet paper. I'm going to take them to small claims court and will keep you posted on how it proceeds.
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Cecily Stronge (Enslin)
February 24, 2010
Fraud & Theft on a WARRANTY CLAIM
I HAD A WARRANTY CLAIM THAT WAS APPROVED:
IT WAS AGREED WITH THE DEALER, THAT I WOULD TAKE THE CAR IN TO HAVE ALL THE THINGS THAT WERE RUSTED, REPLACED, WHEN I HAD A GAP AT WORK
WHEN I CALLED IN DECEMBER, TO MAKE AN APPOINTMENT, I WAS TOLD ALL THE PARTS HAD BEEN SOLD AND FITTED ON OTHER CARS, IT HAS NOW TAKEN THEM 3 MONTHS TO COME BACK WITH THIS REPLY:
Good day Cecily
I have spoken to warranty manager and this is the feedback from her. She mentioned that there are a few appointments that you did not adhere to. The rust on the tow bar, bulbar and bolts are not covered by warranty due to the fact that it is accessories and you have to take it up with the dealer.
She cannot comment on the fact that you mentioned that Ruan and the guys at Hyundai Culemborg sold your stuff and that you mentioned it is fraud.
The vehicle is out of warranty and unless there are proof that the dealers never took care of the rust on the brakes, then there is nothing more that she can do.
According to the service history available from the system the rust, related to the brakes has never been mentioned.
REGARDS
HELEEN SMIT
HYUNDAI CUSTOMER CARE SERVICE AGENT
138 VAN RIEBEEK AVENUE
EDENVALE 1609
086 142 7222 (tel no)
010 215 6600 (tel no)
086 515 5207 (FAX TO E-MAIL)
THIS WAS THE LETTER I POSTED ON THEIR COMPLAINTS AGAIN IN JAN:
Monday, January 18, 2010
THIS IS AN URGENT MATTER:
I WOULD LIKE SOMEONE TO CONTACT ME WITH REGARDS TO A WARRANTY THAT WAS APPROVED LAST YEAR AND WHEN I PHONED
WHEN I SPOKE TO RUAN FROM PAARDENISLAND IN AUGUST I SAID I WOULD CALL HIM, WHEN I WAS READY, AS I WAS LEAVING FOR JHB, PLUS THE ROAD WORKS WOULD MAKE IT IMPOSSIBLE BECAUSE OF DEADLINES FOR MY WORK COMMITMENTS FOR A PROJECT, I WAS AND STILL AM WORKING 6-6
WHEN I CALLED AT BEGINNING OF DEC THE AGENT TO HAVE THE PARTS FITTED HE INFORMED ME, THAT HE HAD USED THE PARTS ON OTHER CARS. HE SAID HE HAD LEFT A MESSAGE ON MY PHONE, WHICH IS A COMPLETE LIE, AS I DON’T HAVE VOICE MAIL
NOT ONCE DID ANYONE, ADVISE ME ABOUT DATES, OR DID I EVER SEE OR SIGN THAT CLAIM
I THEN WENT INTO A DEALER, AS I AM NOT ALLOWED TO MAKE ANY PERSONAL CALLS AT THE OFFICE, THEY PUT ME THROUGH TO THE CLAIMS DEPARTMENT, WHERE THEY CONFIRMED THAT IN JUNE/JULY 2009, THEY HAD PAID OUT THE CLAIM.
I DID DO ANOTHER ON LINE EMAIL, WHICH YOU NEVER REPLIED:
IF I DON’T GET ANY RESPONSE, I WILL GO TO THE COMPLAINTS BOARD, PLUS THE MOTOR BOARD, AND SHOW THEM WHAT THIS CAR LOOKS LIKE, WITH ONLY 41 000 KLMS
THE BILLBARS, I ACTUALLY PAID CASH FOR, AND THERE FOR RUAN, HAD NO RIGHT TO SELL THEM, OR THE TOW BAR. I SEE THIS AS THEFT AND FRAUD
REGARDS
Cecily Enslin (Stronge maiden Name)
Instrumentation Design Specialist
Intergraph SmartPlant Instrumentation Ver 8
Cape Town Refinery
Chevron South Africa (Pty) Limited
P.O. Box 13, Milnerton, Cape. 7435
Plattekloof Road, Milnerton, Cape. 7441
[email protected]
Cell 27++27 (0) 84 301 0875 / 084 999 9378
Direct +27 (0) 21 508 3474
………………………………………………………………………………………………………………………………………………………………….
THIS WAS PART OF THAT ORIGINAL MESSAGE, THAT THE CLAIM WAS APPROVED AFTER AN INSPECTION WITH RUAN:
NEXT COMPLAINT’S - VERY SERIOUS
THIS I DID BRING TO THE ATTENTION WHEN I TOOK MY CAR IN FOR ITS 30KLMS SERVICE ST YOUR MIDRAND DEALER
WHILE I WAS LIVING IN DURBAN, I TOOK MY CAR TO UMHLANGA ROCKS, BECAUSE THERE WAS A NOISE COMING FROM THE BACK WHEELS, MAINLY FIRST THING IN THE MORNING, BUT BECAUSE IT DIDN’T MAKE THE NOISE WITH THE TECHNICIAN, AND I MIGHT ADD, THAT HE DIDN’T EVEN BOTHER TO PUT THE CAR UP TO HAVE A LOOK!!
I NOTICED THAT THE BACK WHEEL DRUMS, BRAKES, BRAKE CALIPERS WERE RUSTING
SO WHEN I TOOK THE CAR IN, I BOUGHT THIS MATTER TO THEIR ATTENTION
ON COLLECTING THE CAR, THEY INFORMED ME, THAT THEY DIDN’T HAVE THE STUFF TO CLEAN THE RUST!!
AND NOTHING HAD BEEN DONE ABOUT THE WINDSCREEN!
I MOVED TO CAPE TOWN, A WEEK LATER.
THE RUST HAS NOW GOT REALLY BAD, TO THE STAGE THAT IT IS AFFECTING THE BRAKING. THE CAR PULLS WHEN I BRAKE.
YESTERDAY, I NOTICED THAT EVERYTHING ON THIS CAR IS RUSTING
EXHAUST
TOW BAR
ALL THE BOLTS THAT HOLD THE BILLBARS ON
I FIND THIS TOTALLY UNACCEPTABLE FOR A CAR, THAT ONLY HAS 33 000KLMS, AND THAT COST ME R230 000
APART FROM THE GOOD SERVICES, WHEN I PURCHASED THE CAR, EVERY DEALERSHIP THAT HAS HAD ANYTHING TO DO WITH THIS CAR, HAS GIVEN BAD SERVICE
MY FIRST SERVICE AT UMHLANGA ROCKS, LEFT GREASE ON THE SEATS, AND WHEN I COMPLAINED, THEY NEITHER APOLOGIZED OR OFFERED TO CLEAN THEM
I HAVE ALSO HERD AN ADVERT ON 94.7, HYUNDAI ADVERTIZING THAT THEIR CARS HAVE THEIR OWN BRAND OF WINDSCREENS, APPARENTLY STRONGER THAN THE NORMAL BRAND.
VERY INTERESTING!
I WOULD REALLY APPRECIATE SOME FEED BACK ON THE WINDSCREEN AND ESPECIALLY THE RUST
REGARDS
CECILY ENSLIN
084 301 0870 |
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Magda Hendriks
February 2, 2010
services
I have towed my Hyundai bakkie to Hyundai Airport. I waited a week before they came back to me with an answer to what is wrong with my bakkie. The told me that it was the cyl head. They sent me a qoute to wich I immediatly paid the deposit. I use the bakkie for delivery purpouses. I have lost about R30000.00 of orders because of this branch. I phoned tem everyday and they told me the same thing that they were waiting for the engineers. After another week I found out that they were lying to me. The engineers didn't want to let go off the head because they (the dealership) owed them money. My bakkie was sent to them on the 13th of January 2010. At last they phoned and told me that I could get my bakkie yeasterday (01/02/010) at 12. We got the bakkie. It is still making very weird noises. They did not clean the bakkie where they have worked. Please advise me what to do with this branch. I paid R14000 to get it fixed. And its still not working properly.
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jmartin3213
November 14, 2009
2003 Santa Fe
My 2003 Santa Fe Hyundai suddenly broke down on a freeway out of state while I was on vacation on July 3, 2009. It was a Friday afternoon before a holiday weekend. When I contacted the closest Hyundai dealership, they said they would be closing before I could get the car towed there. I contacted another local shop and they agreed to wait until I could have the car towed in. As it turned out, the tension pulley that is attached to the timing belt had broken. The resulting damages were so severe that I ended up having to replace the entire engine at a cost of over $3000.
Later I wrote a 3-page letter to Hyundai Consumer Affairs with the details of the issue. I included copies of all receipts for repairs and required warranty work that I had done. Afterwards a representative contacted me. He said there was nothing they could do because "genuine Hyundai parts" had not been used for the required maintenance part. When I pointed out that the part that broke "was" a "genuine Hyundai part" and under warranty, he said that it didn't matter. There was no apology, just "nothing we can do". In the letter that I wrote, I did not ask for any thing, simply stated that I thought they should do something. I guess they were afraid that an apology would be an admission of guilt so they wouldn't even do that. I was so aggravated that I called back and asked for a supervisor. The supervisor agreed to review the file and get back to me. I waited over 2 weeks and never heard any thing. I called back and was told that the records reflected that the supervisor had left me a message telling me that Hyundai refused to do anything. I never received the "supposedly" message.
I purchased a Hyundai after research showed that they had one of the best warranty's available. How was I to know that their warranty is worthless. They do not even have the courtesy to follow through on a complaint as promised. I encourage everyone that is looking at purchasing a Hyundai product to keep looking.
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October 29, 2009
Hyundai Customer Services, in South Africa
Dear Sir,
Please, find attached, the history I had to endure, with Hyundai Customer Services, in South Africa.
My car is at present, with a Hyundai dealer, in Walvis Bay, for over 3-month, and noting is been don, to solve the ongoing long term problem with my car.
I find it unfair, and unethical, from Hyundai South Africa, that I now have a high repair cost, for a reoccurring problem, that they have never been able to diagnose professionally.
My self, as a Marine, and Industrial Engineer, knowing your highly implemented standards, and know how, in the Automotive, and Ship Building Industry, it is chocking to see that of all this,
notting is implemented in South Africa. Maybe one of your Engineers should be residing in South Africa on a permanent basis, to improve your services and know how towards your Service Providers.
Sorry, to get you involved in all this, but I trust, that you will take action, and make the right decision in this matter.
If possible, please confirm, the receiving of my e-mail.
Thanks.
Yours Faithfully.
Hilaire Breittink.
Cell: 00264 811412375.
From: Hilaire Breittink [ [email protected]]
Sent: 16 July 2009 12:27 PM
To: ' [email protected]'
Subject: TERRACAN 2, 9CRDI
Follow Up Flag: Follow up
Flag Status: Flagged
Hi Rowan,
Please, I need your help, and advise.
Just over two years ago, I bought a Terracan 2, 9 CRDI, by Ronald Motors in Mossel Bay. The car had 18, 000Km the clock.
The car, went to South Cape Motors in George, for its regular service, under warranty.
By around 30, 000Km the car started to have fuel injector problems, this occurred tree times when I was in Mossel Bay.
I ask them on every occasion to investigate the cause of the problem, as this is abnormal, and not just changing the damaged parts.
After the last breakdown, it was confirmed to me, that the root cause of the problem was found and the problem solved.
On this moment, I am on a project in Walvis Bay – Namibia, where the same failure occurred.
My car is on the moment with Hyundai Agent in Walwis Bay for repairs, Namib Motor World CC, tel: 064-215 350.
Please is there no specialist from Hyundai, ho can assist to solve this problem, for once and forever.
Your urgent help, in this matter, will be highly appreciated.
Soon, I receive the work reports from George, I will forward them to you.
Regards,
Hilaire Breittink.
Hi Henrei,
I still don’t agree with the unprofessional, and unethical, decision from Hyundai,
as I am having the same problem, for over one year, and 25.000KM, when the car was still under warranty, and nothing was done in a professional way to stop the problem.
Further to the problem, I still don’t know the remaining problems, with the engine, caused by the injector failures.
As you can see, this case is been handled very unprofessionally. It seems that there is no National Customer Care and sufficient Engineering know how in Hyundai SA.
I informed, the Automotive Engineering Department, in Korea. Awaiting their response.
As you can understand, looking at the past, I cannot spend every 4 months R 20.000, 00 repairs.
Regards,
Hilaire Breittink.
Hi Rowan,
Thank you for your investigation report, what is in fact only a statement, facts we know already for over one year, and never a corrective action was taken.
For your information, not one injector was ever tested, as they don’t have the equipment, and no personnel to do it.
I am wondering if you know what the life span of a fuel injector should be, ore are you telling me that the Hyundai spare parts are manufactured to the lowest International Standards,
ore no Standards at all.
I strongly advise you, to get some help and assistance, from your Engineers, at your International Head Office, same as I am doing.
Regards,
Hilaire Breittink. |
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umesh patel
October 26, 2009
warranty issue
dear sir
i have purchased hyundai i10 magna, my car some problam in ecm systeam, its diagnosed by concept motor in ahmedabad, allthough says never problam in ecm systeam, my car warenty in period, but some mechanical work has been done out side, so they are teling me ur warenty is not eligibale, but i have not any electriocal systeam work at out side, at till date, only body work done that time, so plz do need full,
my car
GUJ 3 -CE - 779 I HAVE GIVEN MY CAR AT CONCEPT MOTORS AHMEDABAD SHAREKHJ HIGY WAY FOR THIS REPARING PERPOUSE, DATE 10/10/2009 DURING WARENTY PERIOD,
AM I NOT ELIGBALE FOR WARENTY ???????????
KINDLY CONVEY MY COMPLAINT TO PROPER PERSON & DO NEED FULL,
WE HAVE 10-11 HYNUDAI CAR MY FRIEN CICALE, BUT KNOW I RELIZED DON' T BUY HYNUDAI CAR,
my email adress -- [email protected] |
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deshs
July 30, 2009
Deceptive sales practices
We tried to purchase a car from Randall Noe Hyundai, from sales man Richard Griffin on July. My husband received a phone quote from Mr. Griffin and drove to the dealership to confirm the price and see the vehicle. The trip to Terrell was in excess of 100 miles from our home.
I contacted the salesman on Friday evening to select the color vehicle, at that time, Mr. Griffin confirmed the price of 15, 790 for the white vehicle plus T.T.&L. and would have the sales dept fax this info to me and my Credit Union. Approx 30 minutes later we received a call stating there was an error in the pricing and the cost would now increase by over 600 dollars. We disputed the increase and requested to have the prior pricing agreed to for our deal. I then contact Louis, who identified himself as Sales Manager, which we latter found out was not true, Dean Marshall is the sales Manger at that location. Louis agreed to honor the original price, however he refused to fax the information to the Credit Union. he insisted I drive the 100 miles back to the dealership . The following AM we recontacted the dealership and spoke with Mr. Marshall, who after review of the deal agreed to fax to me and my Credit union on Monday AM. Monday came and NO fax arrived. Repeated calls to the location to speak with Mr. Marshall where not returned. The following AM we once again placed a call and Louis told us Mr. Marshall has sold the car over the weekend.
After numerous calls I was able to contact Randy, the GM at that dealership, Mr. Noe has failed to return any of my calls. Randy agreed to fax info to credit union and it was done promptly by Frank in the finance office. When we received our copy of the fax the pricing had increased I then contact Louis and he said they added a security bolt to the car, I told him we we did not authorized or want, he then said, he would not remove, and if we did not want it buy the car elsewhere.
This is no way to do business, this is why car salesman get a bad rap.
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